Contact

Jordan Lyons

Director, ASUM Renter Center

Contact Information

Jordan  Lyons

Education

  • MPA, Public Administration. The University of Montana, Missoula, Montana. Studied Human Resource Management, Strategic Planning, Budgeting and Finance, Legislative Relations, Policy Analysis, Grant Writing, and Management Skills.

  • BA, Liberal Arts. The Evergreen State College, Olympia, Washington.

Professional Experience

University of Montana - 2017 - present    

(406)243-2017

Director, ASUM Renter Center (Program Coordinator II)

  • Provide one-on-one housing counseling to student renters on topics including discrimination, reasonable modifications, and reasonable accommodations.

  • Established ASUM Renter Center on UM’s Starfish CRM software.

  • Oversaw development of Housing Finder and Roommate Finder web apps.

  • Manage Cascade CMS website, MailChimp campaigns, Facebook, Twitter, and Instagram accounts.

  • Revise processes to recruit, train, and supervise student workers using Slack, Trello, and Google apps.

 

Missoula Aging Services - 2013 - 2017                        (406)728-7682

Resource Specialist Supervisor - 2016 - 2017

Education Coordinator - 2015 - 2016

Resource Specialist - 2013 - 2015

  • Hired, trained, and supervised staff and volunteers that provide educational events, group presentations, and one-on-one appointments regarding fall prevention, Medicare and Medicaid, independent living, and caregiving.

  • Developed program as agency’s first Education Coordinator, developing, marketing, and presenting classes.

  • Partnered with MonTECH to present and promote “Stepping On” and “Tech-Enhanced Life.”

  • Worked on public relations including TV and radio appearances, writing newspaper columns, Internet and social media campaigns. Created materials including YouTube videos, handouts, and social media content. Researched, implemented, and managed online sign-up and payment system.

  • Oversaw development of resource database.

  • Revised agency’s guides to PERS systems, in-home care, long-term care facilities, and housing.

  • Created and delivered presentation “Offering Classes and Educational Events: Getting Started” at national Alliance of Information and Referral Services (AIRS) conference.

 

Missoula Housing Authority - 2011 - 2013    

(406)549-4113

Licensed Property Manager

  • Pursued property owners’ goals, prioritizing health and safety, fair housing, and environmental sustainability.

  • Presented weekly client orientation to housing subsidy programs.

  • Developed forms and processes for property management.

  • Identified and coordinated day-to-day and long-term maintenance needs at diverse portfolio of rentals. Communicated with residents, government agencies, maintenance technicians, vendors, architects, and property owners.

 

Missoula AIDS Council - 2009 - 2011                        (406)543-4770

Housing Program Coordinator

  • Administered Housing Opportunities for Persons with AIDS (HOPWA) program.

  • Client intake and assessment, budget and cash flow oversight, grant writing and reporting, ensuring program compliance.

  • HIV and Hepatitis C testing.

  • Presented to national webinar on serving rural areas and Native American reservations.

 

Montana Legal Services Association - 2008 - 2009                    (406)523-3920

AmeriCorps*VISTA Member

  • Coordinated video production and fundraising event.

  • Researched databases and configured Salesforce donor database.

  • Developed newsletter and social media, direct mail and online fundraising.

 

Rural Institute for Inclusive Communities - 2007 - 2008                (406)243-6766

Temporary Administrative/Program Assistant

  • Contributed to and edited federal grants, content for website, educational materials, and educational monograph on cultural competency in vocational rehabilitation.

  • Personal assistance of a person with mobility and speech impairments.

Prepared materials in alternative formats including braille and large print.