Question: When I try to log into Banner why do I get the error that my account is locked?
Answer: If you have tried three unsuccessful attempts to log into Banner, the system will lock your account. Chances are you have entered the wrong username or password. To resolve, Banner will automatically unlock your account after 6 minutes. Try again at that point. If you receive the error "Invalid username/password" again, stop before the third attempt, and contact Banner Help via:
Question: Why does my Banner session suddenly disappear on me?
Answer: There may be two reasons why your Banner session disappears. (1) You may have inadvertently closed the "Connect to Banner" session window (which is the first window that opens when you launch Banner). Even though you do not work in this window, it must always remain open during your Banner session. (2) Check to see that your browser setting for 'Reuse Windows For Launching Shortcuts' is unchecked.
To uncheck 'Reuse of Windows for shortcuts' option:
1. Open Internet Explorer.
2. From the Tools menu, select Internet Options and then click on Advanced tab.
3. Under the Browsing category, uncheck the 'Reuse Windows For Launching Shortcuts' option.
4. Click Apply, then OK.
Question: I've checked my browser and pop-up blocker settings, why won't Banner open for me?
Answer: Chances are the Plug-in is not installed on your machine. In addition, you probably do not have the local administrator privileges on your machine to do the install.
To troubleshoot, check to see that the Java Plug-In is installed on your machine.
Question: When I click on my Personal Links within Banner why does nothing launch?
Answer: Pop-up blockers can interfere with the performance of personal links. If you have pop-ups blocked either modify the settings to allow pop-ups from the Banner site (recommended) or hold down the Control key before clicking the Personal Link.
Question: Why doesn't the Data Extract work for me?
Answer: Typically this is related to a browser issue.
If you have taken the above steps, and the process still does not work for you, check to make sure that Excel is the program associated with the extract.
Question: Why am I no longer able to connect to the UMDW or REPORT databases?
Answer: While access to Banner does not require your machine to be mapped to the S:\ drive, it is required for adhoc reporting against the UMDW and REPORT databases. If you receive 'ODBC call failed' errors, check first to see that the S:\ drive is mapped. To check for mapped drives on your machine:
1. Open My Computer (Windows 7: Computer).
2. Look for banner on 'ummso1' (S:)
3. If the drive is not mapped, re-map the drive.
4. Keep My Computer open. Click Tools > Map Network Drive (Windows 7: Click Map network drive in Computer)
5. Click the down arrow of the Drive box and select S:
6. Type \\ummso1\banner in the Folder box.
7. Make sure Reconnect at Logon is checked.
8. Click Finish.
9. The drive will be mapped and the S:\ window will open. Go ahead and close the window.
10. You now should be able to establish your connection to UMDW or REPORT.
Question: Why do I keep getting a "Security Warning"?
Answer: The first time you access Banner after installing the Java Plug-in, you will see a Security Warning which will prompt you to "Install and run the digital signature. Be sure the box next to "Always trust content from this publisher" is checked and the message will not appear again. However, if this box is unchecked, the warning will reappear each time you launch Banner.
Email: Banner Help