Student Refunds

HOW IT WORKS: SIMPLY

SELECT YOUR OPTION NOW - REFUNDS BEGIN JULY, 1
Student refunds at the University are managed in partnership with Nelnet: Business Solutions. We offer an easy way to get your refund each semester if money is due back to you. The best part? You choose how we send you your money:

  • Direct Deposit
  • Paper Check

DIRECT DEPOSIT (3-5 business days)
Not only easy, but direct deposit is the fastest method for receiving your refund. Simply provide your bank account information and we'll deposit your refund directly into your account.

PAPER CHECK (7-14 business days)
This option requires that you keep your mailing address current in Cyberbear, ensuring that you receive your refund quickly and efficiently.

SIGN UP VIA CYBERBEAR

If you are due a refund, we'll send the monies to you using the option you selected.

It's really that easy!

FAQS

When will refunds be issued to Nelnet?

The University will start issuing refunds through Nelnet beginning July 1, 2015. Refunds will be processed two times a week on Tuesdays and Fridays. Choose how you would like to receive your refund by simply logging into Cyberbear and selecting a refund option.

Why do I need to make a refund selection?

Selecting an option will ensure that you receive your refund in a timely manner. You may select direct deposit to your bank account (3-5 business days) or a paper check (7-14 business days).

Will there be any debit card issued by Nelnet?

No debit cards will be issued by Nelnet. You must select one of the two options Nelnet provides to receive your refund.

Will the Higher One ATM’s be on campus forever?

No. Higher One ATM’s will be removed from University of Montana Campuses on September 14, 2015.

Will refunds be issued to Higher One through June, 2015?

The University will issue refunds through Higher One until June 30, 2015. Beginning July 1, 2015 refunds will be processed through Nelnet.

Is the University of Montana closing my Higher OneAccount?

No. The OneAccount is a personal bank account. You will be responsible for closing the account if you choose to do so. The University will not issue any refunds to your OneAccount after June 30, 2015.

QUESTIONS

If you have any questions about how the refund process works, please contact:
Griz Central | Business Services
8:00am-5:00pm, M-F
Phone: 406-243-2223
Email: UMstudentaccts@mso.umt.edu

HIGHER ONE

Current Higher One Account holders please refer to the FAQ below or contact:
Higher One Customer Care
1-866-751-7731
8:00am-8:00pm EST, M-F