Student Refunds


Student refunds at the University are managed in partnership with Nelnet: Business Solutions. We offer an easy way to get your refund each semester if money is due back to you. The best part? You choose how we send you your money:

  • Direct Deposit
  • Paper Check

DIRECT DEPOSIT (3-5 business days)
Not only easy, but direct deposit is the fastest method for receiving your refund. Simply provide your bank account information and we'll deposit your refund directly into your account.

PAPER CHECK (7-14 business days)
This option requires that you keep your mailing address current in Cyberbear, ensuring that you receive your refund quickly and efficiently.


If you are due a refund, we'll send the monies to you using the option you selected.

It's really that easy!


When will I receive my refund?

The University started issuing refunds through Nelnet beginning July 1, 2015. Refunds will be processed twice weekly on Tuesdays and Fridays. Choose how you would like to receive your refund by simply logging into Cyberbear, Student Account Services, Student Refunds, MY REFUND OPTION. Enter Cyberbear to select your option.

Why do I need to make a refund selection?

Selecting an option will ensure that you receive your refund in a timely manner. You may select direct deposit to your bank account (3-5 business days) or a paper check (7-14 business days).

Will refunds still be direct deposited to my OneAccount?

As of July 1, 2015 refunds are processed through Nelnet and will only deposit to your OneAccount if you have set your current refund option via CyberBear as ACH Direct Deposit and entered your OneAccount bank routing number and bank account number.

Can I keep my OneAccount bank account?

Yes, but if you want future refunds from UM to be deposited to your OneAccount you will need to complete your refund option via CyberBear. You need to choose ACH Direct Deposit and enter in your OneAccount bank routing number and bank account number. Refunds are no longer same day deposit to the Higher One OneAccount. Please allow 3-5 business days for processing.

Will Higher One ATM’s remain on campus?

No. Higher One ATM’s will be removed from University of Montana Campuses on September 14, 2015.

Is the University of Montana closing my OneAccount?

No. The OneAccount is a personal bank account. You will be responsible for closing the account if you choose to do so.

Is there a minimum refund?

No refund amounting to less than $10 shall be paid by the University of Montana, except upon the specific request of the person entitled to receive the refund. All refund requests must be received in writing.


If you have any questions about how the refund process works, please contact:
Griz Central | Business Services
8:00am-5:00pm, M-F
Phone: 406-243-2223


Current Higher One Account holders please refer to the FAQ below or contact:
Higher One Frequently Asked Questions
Higher One Customer Care
8:00am-8:00pm EST, M-F