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Performance Measurement Workshop

Measuring Success

Date: Saturday
Feb. 8
Time: 9 a.m. - Noon
Location: University of Montana campus
James E. Todd Building
Hours of Instruction: 3
Course Fee: $150
Registration: Register Now
Course Policies

Course Description:

Growing a business? Researching a vendor? Making the case for a grant or contract? Reporting to a Board of Directors? Seeking a promotion? Assuring product or service quality? If any of these apply to you, this workshop will help focus your efforts to develop, evaluate, and communicate measures of performance. In an interactive format, participants will examine and discuss measures of organizational performance in the public and private sectors. Real world examples from healthcare, transportation, business, and education serve as the basis for understanding what is measured, why it is measured, and how it is measured. Learn to evaluate the relevance, validity, and utility of performance measures, as well as develop examples from your own profession and areas of interests.

Participants will learn:
  • The ability to articulate the purpose of performance measurement
  • Knowledge of criteria for selection of good or key indicators of performance
  • An introduction to requirements for data collection and tracking
  • Assessment of relevance of performance measures in various fields

About the Instructor: Kathleen Jackson

Kathleen Jackson, PhD, is a Partner in Jackson & Jackson, LLP, a Montana business engaged in providing specialized research, analysis, and consulting services for public and private entities. For over twenty years, she worked in a medical center setting where she analyzed metrics relevant to the performance of specialized programs for patients. She implemented a balanced scorecard for tracking and reporting organizational performance on strategic objectives and routinely communicated results to management and staff. She was also system manager and trainer for four software products used in hospital settings. She has taught university courses and worked as a project director for a company which evaluated programs produced for public television audiences. During her career, she has completed extensive professional development coursework online and at conferences.

  • School of Extended & Lifelong Learning
  • The University of Montana
  • 32 Campus Drive
  • Missoula, MT  59812
  • Phone: (406) 243-2900
  • Fax: (406) 243-2047
  • Email: