Activity readers will store event transactions (cards being swiped to track attendance) and upload them when the system comes back up. They will not process Griz Card account (Bear Bucks, UMoney) transactions during the upgrade. They cannot check Griz Card account balances during the upgrade.

After the upgrade...

Each activity reader will need to be updated after the upgrade. Users should reboot (unplug and replug) or log off of the device. When they login the first time, the device will prompt to update before you can complete logging in. The update should only take a moment to complete. You should not notice any difference in functionality once this is complete.

Door readers managed on the Transact System* are smart. During the upgrade, they will know who can and can't get in along with their time schedules to lock and unlock. If you can swipe in now, you will be able to swipe into the door during the upgrade. They will store the card access log and upload it when the system comes back up. Your doors and devices will not be monitored during our system down time. Griz Card will be checking doors as the system comes back up to verify that they are online and functioning properly. 

Griz Card will be unable to make any 'live' changes during the upgrade. All door schedule changes or access requests that need to take effect for the week of May 3-7 must be submitted by April 30 at noon to allow time for completion prior to the system upgrade.

*This does not include any offline locks managed by UM Housing or UM Facilities Lock Shop.

Integrated systems and point-of-sale systems, including Banner, Barnes & Noble, Fusion, and PaperCut, will be unable to communicate with our system during the upgrade. If a Griz Card transaction is attempted during the upgrade, the system and/or point-of-sale system will display an error (though the exact message will vary from system to system). Scheduled jobs will not run and/or abort during the upgrade.

Please email maggie.mccarthy@umontana.edu if you have questions or concerns.

iValidates will store event transactions (cards being swiped to track attendance) and upload them when the system comes back up.

Laundry Machines at Lewis & Clark are smart. They will store transactions and upload them when the system comes back up. Griz Card will be responsible for auditing transactions and following up if any customers have a negative balance due to offline laundry transactions.

Each laundry reader needs to be updated when the system upgrade is complete. Griz Card will either remote in or physically visit each reader to update it. You should not notice any difference in functionality once this is complete.

Off-campus merchants cannot process Griz Card UMoney transactions during the upgrade. We apologize for any inconvenience this may cause.

eAccounts will not work during the upgrade time. Users will receive an error if they attempt to login to check their balance(s) or make a deposit, or if they attempt to make a guest deposit. We apologize for any inconvenience this may cause.

The Transact Reporting System will be unavailable during the system upgrade. Scheduled reports normally delivered from the Blackboard Reporting System Agent will not deliver during the system upgrade, so plan on running reports manually if they would normally be emailed during this time. If you do not have a login to pull reports manually, please contact your POS Administrator or submit a ticket to Griz Card in the UM Solutions Center.

Sequoia Quadpoint or POS reporting will not be impacted.

Griz Card has contacted each department using the POS system to tailor a plan for your operations during the system upgrade. Please contact your POS administrator if you have any questions, or email maggie.mccarthy@umontana.edu if you have questions or concerns.

This is unrelated to the Sequoia Quadpoint Point-of-Sale transition to Cloud POS upgrade scheduled for May 10-14 as this upgrade, May 4-5, is for the Transact System.

We will be visiting each POS location that is open once the system upgrade is complete to ensure you are fully functional. Locations should notice no changes when they open and the system comes online. If you experience any issues, please contact your POS administrator or call the Griz Card Center Support Line at (406) 414-7529.

Users will not be able to access the Transact software or the Door Security Monitor. Please do not attempt to login during the upgrade. You will receive an error if you attempt to do so. 

If you need assistance, please submit a request to the Griz Card Center in the UM Solutions Center.

Vending will not process Griz Card accounts (UMoney) transactions during the upgrade. We apologize for any inconvenience this may cause.