Activity readers will store event transactions (cards being swiped to track attendance) and upload them when the system comes back up. They will not process Griz Card account (Bear Bucks, UMoney) transactions (deposits or sales) during the outage. They cannot check Griz Card account balances during the outage.

Once the system comes back up on the morning of the 19th, each activity reader will need to upload its offline transactions. This will happen automatically and take a few minutes to complete. You should not notice any difference in functionality once this is complete.

Door readers managed on the Transact System* ** are smart. During the outage, they will know who can and can't get in along with their time schedules to lock and unlock. If you can swipe in now, you will be able to swipe into the door during the outage. They will store their transactions and upload them when the system comes back up. Your doors and devices will not be monitored during our system down time. Griz Card will be checking doors as the system comes back up to verify that they are online and functioning properly. 

Griz Card will be unable to make any 'live' changes during the network outage. All door schedule changes or access requests that need to take effect for Wednesday 18th/Thursday 19th must be submitted by noon on Tuesday the 17th. 

*This does not include any offline locks managed by UM Housing or UM Facilities Lock Shop.

**Social Sciences will have complete loss of Griz Card door capabilities as they will lose power during the upgrade process. We are working with the area to make alternative security plans.

Integrated systems and point-of-sale systems, including Banner, Barnes & Noble, Fusion, and PaperCut, will be unable to communicate with our system during the outage. If a Griz Card transaction is attempted during the outage, the system and/or point-of-sale system will display an error (though the exact message will vary from system to system). Scheduled jobs will not run and/or abort during the outage.

Please email maggie.mccarthy@umontana.edu if you have questions or concerns.

iValidates will store event transactions (cards being swiped to track attendance) and upload them when the system comes back up.

Laundry Machines at Lewis & Clark are smart. They will store transactions and upload them when the system comes back up. Griz Card will be responsible for auditing transactions and following up if any customers have a negative balance due to offline laundry transactions.

Off-campus merchants cannot process Griz Card UMoney transactions during the outage. We apologize for any inconvenience this may cause.

eAccounts will not work during the outage. Users will receive an error if they attempt to login to check their balance(s) or make a deposit, or if they attempt to make a guest deposit. We apologize for any inconvenience this may cause.

Time clocks that rely on the campus network (those mounted to the wall) will not work during the network outage. The Mobile App, if enabled for your department, will continue to work. The time clocks will just spin trying to connect to the network and may appear frozen. We will plan to visit each time clock the morning of the 19th to ensure they reconnect to the campus network. The network is planned to go down at 5 p.m. on Wednesday the 18th. Please plan accordingly.

The Transact Reporting System and Sequoia Quadpoint Reporting System will be unavailable during the outage. Scheduled reports normally delivered from the reporting system(s) will not deliver during the outage. In similiar instances in the past, reports have queued up and sent out once the system comes online. This may happen, but as a precaution, please allocate time and plan on running reports manually if they would normally be emailed during this time. If you do not have a login to pull reports manually, please contact your POS Administrator or submit a ticket to Griz Card in the UM Solutions Center.

Sequoia point of sale will store cash, check, and, if you opt to accept Griz Cards during the outage, Griz Card transactions offline. When the system comes back up, the POS will upload the transactions to the Sequoia system. Barcodes will continue to work during this time. Credit card will NOT work during the network outage. The network outage will begin promptly at 5 p.m. on the 18th. Please plan accordingly.

Once the system comes back up on the morning of the 19th, each POS will need to upload its offline transactions. This will happen automatically and take a few minutes to complete. You should not notice any difference in functionality once this is complete. Griz Card will be responsible for auditing transactions and will follow-up with departments if any customers have a negative balance due to offline transactions.

If you have any questions or experience any issues, please contact your POS administrator or call the Griz Card Center Support Line at (406) 414-7529.

Users will not be able to access the Transact software or the Door Security Monitor. Please do not attempt to login during the outage. You will receive an error if you attempt to do so. 

If you need assistance, please submit a request to the Griz Card Center in the UM Solutions Center.

Vending will not process Griz Card account (UMoney) transactions during the outage. We apologize for any inconvenience this may cause.