Featured Training

Communication

Reflection: The Keystone Skill for High Performing Teams Undergoing Change

Some teams struggle because of too much change, others are held back by too little change. This workshop will explore how to use a team-based reflection technique called a retrospective to identify and build consensus on the right changes for a team to make. Retrospectives provide a framework for creating an inclusive environment where change is a positive, gradual, and sustaining force that drives the habit of high performance within a team.

Thursday, February 25 from 2:00pm to 4:00pm, UC 332/333

Facilitator: Dan Bowling is the Senior Application Solution Engineer for Student Affairs IT at UM. He leads the Web Programming team, where he coaches developers on Agile development practices. He also manages the web and database stacks, and provides general IT solutioneering.

Sign up for the Reflection: The Keystone Skill for High Performing Teams Workshop

The Good Rebel: How to Influence Positive Change

Organizations in the 21st century are under pressure to adapt rapidly. That requires “good rebels” at every level who are passionate about creating new and better ways of doing things. As Seth Godin says in his book Tribes: We Need You to Lead Us, “heretics, troublemakers, and change agents aren’t merely thorns in our side–they are the keys to our success.”

This interactive workshop will explore strategies for building alliances, generating and spreading creative ideas, and influencing change, even if you aren’t in a position of authority.

Tuesday, March 15 from 9:00am to 11:00am, Todd Building 204

Facilitator: Gordy Pace has worked at UM since 1988. For the past 20 years, he has been involved in technology projects and organizational change efforts driven by the advent of the graphical web and the explosion of the digital age. Gordy currently serves as Director of Communications in Information Technology. He has a master’s degree in public administration and undergraduate degrees in journalism and political science from UM.

Sign up for The Good Rebel: How to Influence Positive Change Workshop

Working Styles

Misunderstandings and conflicts occur at work even under the best circumstances. This interactive workshop will give you an insight into the way you and others work and think. By learning to identify the strengths and limitations of different working styles, you can begin to appreciate that differences can optimize your ability to perform. Through understanding how different people are motivated, you can become more effective and improve communication and interpersonal relationships.

Tuesday, March 22 from 2:00pm to 4:30pm, UC 332/333

Facilitator: Cindy Boies is the Training and Development Manager in Human Resource Services.

Sign up for the Working Styles Workshop

Request an individualized session for your team by email

Customer Service

Skill Building for Customer Service Coaching

Customer Service can make or break an organization. But often our front-line workers don’t always come to us with exceptional customer service skills. How do we help employees continuously grow their personal interaction skills and hold them accountable for providing good service? This two-part, highly interactive skill-building workshop will explore how people who supervise can effectively train, coach, and develop employees into becoming exceptional customer service providers.

Part one will focus on building specific coaching skills that will provide the basis for building specific coaching techniques in part two.

Part one: Tuesday, February 9 from 9:00am to 11:00am, UC 332/333
Part two: Tuesday, February 16 from 9:00am to 11:00am, UC 330/331

Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. She led and trained exceptional customer service teams at the UC market and the Bookstore at the University of Montana for over 20 years.  Brooke has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting, specializing in Customer Service Training, Interactive Workshops and Mediation Services. She was also recently appointed the Interim Director for the Community Dispute Resolution Center of Missoula County.

Sign up for two-part Skill Building for Customer Service Coaching Workshop

Exceptional Customer Service: Raising our Bar

Being an exceptional customer service provider comes with many challenges. Chief among these is: “How can I improve?” In this highly interactive workshop, we will explore the nature of exceptional service and pinpoint opportunities where each of us can improve our communication, actions, and follow through with our customers. We will also explore and problem-solve situations where it becomes difficult to provide exceptional service.

Tuesday, February 23 from 2:00pm to 4:00pm, UC 332/333

Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. She led and trained exceptional customer service teams at the UC Market and the Bookstore at the University of Montana for over 20 years. Brooke has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting, specializing in Customer Service Training, Interactive Workshops and Mediation Services. She was also recently appointed the Interim Director for the Community Dispute Resolution Center of Missoula County.

Sign up for the Exceptional Customer Service Workshop

Diversity

iTEAM: Teach, Empower, Assist, and Mentor International Students

Do you often interact with international students and scholars? This year UM welcomed students and scholars from over 75 different countries, all with unique strengths, needs and cultural perspectives. iTEAM training is designed to help staff and faculty address the challenges of working with such a diverse group of students, and create a network of iTEAM contacts across campus. This training is being sponsored by Human Resource Services Training and Development in collaboration with International Programs and Foreign Student and Scholar Services.

Thursday, March 10 from 2:00pm to 4:30pm, Education Building (EDPJW) room 241

Facilitators: This interactive training will be facilitated by representatives from International Programs, Foreign Student and Scholar Services, the Undergraduate Advising Center and the Mansfield Center. Each of these individuals bring years of varied and specialized experiences working with international students and scholars. Part of this training will include aspects of cross-cultural competency, to be provided by Udo Fluck, Ph.D., director of Global Gateway, an educational services portal offering cross-cultural and global competence trainings to the UM campus and greater Missoula community.

Sign up for the iTEAM Training

Please contact Mary Nellis by email with any questions

The Impact of Microaggressions in a University Environment

Understanding microaggressions can help faculty and staff develop better working relationships with both students and colleagues. This interactive conversation will explore the experiences of racially and ethnically diverse students and employees. This workshop is being co-sponsored with the Faculty Development Office.

Microaggressions are the everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intentional or unintentional, that communicate hostile, derogatory, or negative messages to target persons based solely upon their marginalized group membership (from Diversity in the Classroom, UCLA Diversity & Faculty Development, 2014).

Wednesday, March 16 from 2:10pm to 4:00pm, UC 330/331

Facilitator: Murray Pierce is the Minority Mentor, Office of Student Affairs, helping to mentor and counsel African-American students. Outside of UM, he works for Missoula County Youth Court as the Director of Community Supervision Programs. Murray will be joined by additional colleagues to facilitate this conversation.

Sign up for The Impact of Microaggressions Workshop

Finances

Beyond Basic Budgeting

Many people struggle with budgeting and managing everyday financial risk while building assets for the future. In this workshop, concepts will be introduced to help take the next steps beyond basic budgeting and look at real ways to start building wealth at any income level. The workshop will also cover the basics of everyday financial risk management and the utilization of your University benefits to both help mitigate risk and be sure you are taking best advantage for your financial situation.

Thursday, February 18 from 9:00am to 11:00am, UC 332/333

Facilitator: Julie Pavlish is a Program Assistant with the University of Montana Financial Education Program. She has a passion for working with people and money and helping people feel confident in understanding and using their money to meet their individual goals.

Sign up for the Beyond Basic Budgeting Workshop

HRS Policy Spotlight

Human Resource Services strives to provide multiple opportunities for employees to get the information they need to be a productive member of our campus community.  HRS Policy Spotlight is an opportunity for you to interact with Human Resources representatives who present specialized human resources or payroll topics six times a year.

View HRS Spotlight Schedule

Leadership

Leadership: Teamwork for Strategy and Agility

During times of organizational change, leaders need to be flexible and adaptable while engaging their teams. In this interactive session, elements of participative leadership useful for an array of settings will be addressed. Communication patterns in organizations, agile strategy, and cultural adaptability will be discussed as elements of decision-making. This workshop is being co-sponsored by Human Resource Services and the Faculty Development office.

Wednesday, February 17 from 2:10pm to 4:00pm, UC 330/331

Facilitator: Dr. Roberta Evans serves as Dean of the Phyllis J. Washington College of Education and Human Sciences at the University of Montana. She earned a baccalaureate degree in English/Language Arts, followed by master’s and doctoral degrees from the University of Nevada-Reno in Educational Administration.  Dr. Evans worked as a high school teacher and administrator before moving into post-secondary education, where she has served at three universities on faculty, as department chair, and as director of two specialized units (one devoted to education research and another focused on curriculum development). Recently, Dr. Evans served as Interim-Chancellor of the University of Montana – Western helping that institution with their leadership transition. Currently, she serves as a fellow with the International Association of Educational Leaders, chair of the board of directors of Education Northwest and has been invited into the prestigious Deans for Impact organization.

Sign up for the Leadership: Teamwork for Strategy and Agility Workshop

Authentic Leadership at the Core

The ability to perform even the simplest physical activity is based upon a muscle group commonly known as the “core.” Authentic leadership is no different, as the foundation of leading begins with a strong value-driven internal core of beliefs. This interactive working session will help you form and/or strengthen your internal values-driven core.  Define, enhance, and enact a leadership style best suited for you. Your final creed will help you become the best YOU!

Tuesday, March 8 from 9:00am to 11:30am, UC 330/331

Facilitator: Beckie Christiaens is currently the Associate Vice President of Administration and Finance at the University of Montana, having succeeded to the position in August 2015. She has held increasingly responsible leadership positions during her professional career, both at the University and the City of Missoula. Beckie is passionate about building a culture where people can succeed and is committed to helping people discover unknown talents, skills and abilities. Beckie has a Master of Public Administration and a Bachelor of Science in Accounting and Marketing, both from the University of Montana.

Sign up for the Authentic Leadership at the Core Workshop

New Employee Welcome

New Employee Welcome (NEW) session, sponsored by Human Resource Services, is your opportunity to get the information you need to become familiar with the benefits of University of Montana (UM) membership; to get answers to your critical employment questions; and to connect with a variety of team members from other areas of campus. While we know you’ll be excited to participate, University of Montana policy requires all new staff, supervisors, administrators and faculty to attend.

View New Employee Welcome Schedule

Safety

Active Shooter Response and Emergency Preparedness

Following recent shootings on various college campuses, the UM Police Department, Environmental Health and Risk Management, and Human Resource Services are sponsoring the following session: Active Shooter Response and Emergency Preparedness

The purpose of the information session is threefold:

  • To provide you with resources, including the basics of the "run, lock, fight" methods prescribed by the Active Resistance Trainings conducted in Missoula for the past couple of years
  • To provide you with an update of efforts currently underway to improve our campuses' preparedness for emergencies
  • To give campus community members an opportunity to voice their questions and concerns

Wednesday, February 10 from 10:00am to 11:00am, UC Theater

Facilitators:  Representatives from the UM Police Department, Environmental Health and Risk Management and the Behavioral Intervention Team.

Please send any questions or concerns you would like to be addressed at the information sessions to UMPD_CaseManager@mso.umt.edu. For more information, please visit umt.edu/emergency.

All members of the campus community are welcome to attend.

Skill Development

Skill Building for Customer Service Coaching

Customer Service can make or break an organization. But often our front-line workers don’t always come to us with exceptional customer service skills. How do we help employees continuously grow their personal interaction skills and hold them accountable for providing good service? This two-part, highly interactive skill-building workshop will explore how people who supervise can effectively train, coach, and develop employees into becoming exceptional customer service providers.

Part one will focus on building specific coaching skills that will provide the basis for building specific coaching techniques in part two.

Part one: Tuesday, February 9 from 9:00am to 11:00am, UC 332/333
Part two: Tuesday, February 16 from 9:00am to 11:00am, UC 330/331

Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. She led and trained exceptional customer service teams at the UC market and the Bookstore at the University of Montana for over 20 years.  Brooke has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting, specializing in Customer Service Training, Interactive Workshops and Mediation Services. She was also recently appointed the Interim Director for the Community Dispute Resolution Center of Missoula County.

Sign up for two-part Skill Building for Customer Service Coaching Workshop

Exceptional Customer Service: Raising our Bar

Being an exceptional customer service provider comes with many challenges. Chief among these is: “How can I improve?” In this highly interactive workshop, we will explore the nature of exceptional service and pinpoint opportunities where each of us can improve our communication, actions, and follow through with our customers. We will also explore and problem-solve situations where it becomes difficult to provide exceptional service.

Tuesday, February 23, from 2:00pm to 4:00pm, UC 332/333

Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. She led and trained exceptional customer service teams at the UC Market and the Bookstore at the University of Montana for over 20 years. Brooke has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting, specializing in Customer Service Training, Interactive Workshops and Mediation Services. She was also recently appointed the Interim Director for the Community Dispute Resolution Center of Missoula County.

Sign up for the Exceptional Customer Service Workshop

Reflection: The Keystone Skill for High Performing Teams Undergoing Change

Some teams struggle because of too much change, others are held back by too little change. This workshop will explore how to use a team-based reflection technique called a retrospective to identify and build consensus on the right changes for a team to make. Retrospectives provide a framework for creating an inclusive environment where change is a positive, gradual, and sustaining force that drives the habit of high performance within a team.

Thursday, February 25 from 2:00pm to 4:00pm, UC 332/333

Facilitator: Dan Bowling is the Senior Application Solution Engineer for Student Affairs IT at UM. He leads the Web Programming team, where he coaches developers on Agile development practices. He also manages the web and database stacks, and provides general IT solutioneering.

Sign up for the Reflection: The Keystone Skill for High Performing Teams Workshop

Supervision

Leading and Supervising Employees for Success

A supervisor's role is to insure that effective performance management is part of the daily work environment through training, balanced feedback, coaching and, when needed, disciplinary processes. In this session you will learn: some tips and tools for successful performance management; UM specific processes for managing staff; how to help an employee who is struggling to meet performance expectations before it becomes a larger issue; managing concerns that rise to the level of potential discipline; and knowledge about the staff collective bargaining agreements such as Weingarten rights. Recommended for anyone who supervises or is interested in advancing into a supervisory position at UM.

Thursday, March 3 from 9:00am to 12noon, UC 330/331

Facilitator: Sara Drake is the Associate Director of Human Resource Services and oversees Employee and Labor Relations. Sara has over 25 years of management/leadership experience, is a trained mediator and has been with the University of Montana since 1995.

Sign up for the Leading and Supervising Employees for Success Workshop

"U" Learn

Helping Students: Suicide Response and Prevention

Suicide is the tenth leading cause of death in the United States and the second leading cause of death among college and university students. Suicide is also one of the most preventable causes of death. Just as people trained in CPR help save thousands of lives each year, people trained in the QPR (Question, Persuade, Refer) Suicide Prevention Gatekeeper Training Program learn how to recognize the warning signs of a suicide crisis and intervene effectively. This workshop is intended to teach individuals who have contact with students (e.g., faculty, staff, friends) how to recognize the warning signs of suicide, including verbal, behavioral and situational clues, and provides guidelines as to how to Question a person about suicidal thoughts, how to Persuade them to get help and how to Refer the person for help.

Thursday, February 11 from 9:00am to 10:30am, UC 330/331

Facilitators: Kristie Scheel, MS, MPH, is the Suicide Prevention Coordinator for Missoula City-County Health Department and has worked in the field of health prevention and promotion since 2000. In her role at MCCHD, Kristie oversees the Missoula Suicide Prevention Network, a group of over 400 individuals and organizations in Missoula County. Kristie has also partnered with local community leaders to form the Western Montana Suicide Prevention Initiative to address the complexity of suicide in our community and to improve local gaps in services for individuals at risk for suicide.

Mike Frost has 28 years of experience as a counselor, 25 of which have been at the University of Montana’s Curry Health Center where he now serves as the Counseling Director. Mike also serves on the Behavioral Intervention Team, which is another campus resource available to assist students of concern.  His master’s degree is in Guidance and Counseling from UM and he is a Licensed Clinical Professional Counselor and a Licensed Addictions Counselor.

Sign up for the Suicide Response and Prevention Workshop

How The Public Service Loan Forgiveness Program Benefits UM Employees

Human Resources Services and the UM Financial Education Program are co-sponsoring a Loan Forgiveness Workshop for Employees Paying Back Student Loans. If you have outstanding student loans, as a full time UM employee you may qualify for forgiveness of the remaining balance of your loans because you work for a public service organization. In this workshop we will explain how the Public Service Student Loan Forgiveness Program functions, help determine if your loans are eligible and outline the process for initiating and maintaining eligibility.

Tuesday, March 1 from 10:10am to 11:00am, The Mansfield Library Buckhouse Room, second floor OR
Wednesday, March 2 from 12:10pm to 1:00pm, The Mansfield Library Buckhouse Room, second floor

Facilitator: Holly Wright is the Financial Education Program Manager at the University of Montana.
**If you attended last year’s PSLF workshop, the new information in this presentation will contain the procedure for borrowers with one FFEL loan to be eligible for PSLF (something that was previously impossible!) and an overview of the new income-driven repayment plans available to eligible borrowers.**

Sign up for Financial Education Program Workshop

Contact Holly Wright by email to ask questions

iTEAM: Teach, Empower, Assist, and Mentor International Students

Do you often interact with international students and scholars? This year UM welcomed students and scholars from over 75 different countries, all with unique strengths, needs and cultural perspectives. iTEAM training is designed to help staff and faculty address the challenges of working with such a diverse group of students, and create a network of iTEAM contacts across campus. This training is being sponsored by Human Resource Services Training and Development in collaboration with International Programs and Foreign Student and Scholar Services.

Thursday, March 10 from 2:00pm to 4:30pm, Education Building (EDPJW) room 241

Facilitators: This interactive training will be facilitated by representatives from International Programs, Foreign Student and Scholar Services, the Undergraduate Advising Center and the Mansfield Center. Each of these individuals bring years of varied and specialized experiences working with international students and scholars. Part of this training will include aspects of cross-cultural competency, to be provided by Udo Fluck, Ph.D., director of Global Gateway, an educational services portal offering cross-cultural and global competence trainings to the UM campus and greater Missoula community.

Sign up for the iTEAM Training

Please contact Mary Nellis by email with any questions

Wellness

Meditation Made Simple

If you are interested in meditation but don’t know how to start or find it difficult to practice, this workshop series is for you! During the four week series we will review and practice multiple forms of meditation. In addition, we will discuss the basics of how to meditate and why it’s beneficial. Research on the effects of meditation consistently demonstrates that the types of meditation we will be practicing in this workshop increase focus and attention, reduce stress, and produce a greater sense of wellbeing. These benefits are seen with meditation times as short as five minutes. The goal of this class is to demystify meditation by discussing the different types of meditation and practicing the basics of how to meditate.

Duration: four weeks, one day a week for one hour
Wednesday, March 2 from 12noon to 1:00pm, UC 326/327
Wednesday, March 9 from 12noon to 1:00pm, UC 332/333
Wednesday, March 16 from 12noon to 1:00pm, UC 326/327
Wednesday, March 23 from 12noon to 1:00pm, UC 326/327

Instructor: Christine Lustik, PhD. is owner of Mindfulness in Academia, LLC. She works with individuals and groups within Western Montana organizations to support the decrease of stress and anxiety and the increase of focus and calm through the implementation of a Mindfulness practice. Previously, she worked within higher education for 15 years, including serving six years as the Director of Distance Education at Western Wyoming Community College with past instructional design and faculty experience.

Sign up for the Meditation Made Simple Workshop Series

MUS Wellness Webinars

The Montana University System Wellness Program offers webinars led by their nutrition and exercise specialists that focus on a variety of general health and wellness topics. Webinars are usually shown monthly or bimonthly during the lunch hour, and are a great way to increase your education over lunch. Watch alone or invite your coworkers and turn it into an office event!

Check back soon for new webinar dates!

Contact MUS Wellness by email if you have any questions

View Archived MUS Wellness Webinars