Beyond Emotional Intelligence: Using Social Intelligence to Build Dynamic Teams
Social Intelligence, how we handle ourselves in relationship with others, is now recognized and appreciated as an essential leadership quality. Whether leading the team, or working within the team, those with higher levels of Social Intelligence are able to help move their organizations forward by encouraging and supporting everyone inside the organization, which results in dynamic and synergistic teams. At the same time, these individuals are able to encourage and support crucial partnerships outside of the organization. In this highly interactive workshop, we will explore key components of Social Intelligence, and build skills that will help us move our organization, our teams, our outside partnerships, and ourselves forward.
This workshop builds on the Personal Competencies of the Emotional Intelligence framework developed by Daniel Goldman. It is highly recommended that workshop attendees have a foundational, working understanding of the personal competencies of Emotional Intelligence, in order to absorb the full benefits of this workshop. Suggested learning resources will be provided for those new to the Emotional Intelligence personal competencies when you sign up.
When: Tuesday, October 21 from 9:00am to 11:00am, UC 331
Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. In 1989 she helped create The Market at the University of Montana, which she led for 17 years. From 2004 until 2013 she was the Human Resource Director of The Bookstore at the University of Montana. She has been a facilitator and trainer for the National Coalition Building Institute since 1999, and holds a certificate in Advanced Mediation. She has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting. Kaleidoscope Consulting specializes in Customer Service Training, Interactive Workshops and Mediation Services.
Exceptional Customer Service: Raising our Bar
Being an Exceptional Customer Service Provider comes with many challenges. Chief among these is: “How can I improve?” In this highly interactive workshop, we will explore the nature of exceptional service and pinpoint opportunities where each of us can improve our communication, actions, and follow through with our customers. We will also explore and problem-solve situations where it becomes difficult to provide exceptional service.
When: Tuesday, October 7 from 9:00am to 11:00am, UC 331
Facilitator: Brooke Corr has over 33 years of business management, hiring, training, and team building experience. In 1989 she helped create The Market, which she led for 17 years. From 2004 until 2013 she was the Human Resource Director of The Bookstore at the University of Montana. She has been a facilitator for the National Coalition Building Institute since 1999, and holds a certificate in Advanced Mediation. She has been facilitating interactive workshops for over 25 years and is the owner of Kaleidoscope Consulting. Kaleidoscope Consulting specializes in Customer Service Training, Interactive Workshops and Mediation Services.
Misunderstandings and conflicts occur at work even under the best circumstances. This workshop will give you an insight into the way you and others work and think. By learning to identify the strengths and limitations of different working styles, you can begin to appreciate that differences can optimize your ability to perform. Through understanding how different people are motivated, you can become more effective and improve communication and interpersonal relationships.
Facilitator: Cindy Boies is the Training and Development Manager in Human Resource Services.
Human Resource Services provides presentations on special topics six times a year.
Transitioning from Management to Leadership: Thriving Through Organizational and Personal Change
Everyone is confronted by change originating from organizational transitions and personal challenges. Change is very difficult to manage because every transition makes everything new and renders past knowledge and experience less relevant. A different set of skills and perspectives must be employed to address change. This workshop will explore the shifts in responsibility and focus that managers need to adopt to become leaders.
When: Thursday, October 9 from 9:00am to 11:00am, UC 330/331
Facilitator: Dr. Jerry Evans earned his Ph.D. from The Claremont Graduate University School of Behavioral and Organizational Studies. He currently teaches in the areas of Management Information Systems, Operations Management and Quantitative Methods. His research areas include IT leadership, IT strategy and information systems evaluation. Additionally, Dr. Evans is active in consulting in the business and professional community and serves on the Board of Governors of Leadership Montana. He recently taught executive educations classes in Beijing and Shanghai China for the Peter F. Drucker Academy.
New employees: Your attendance at the orientation session is mandatory. The University of Montana policy requires all new staff, supervisors, administrators and faculty to attend.
Engaging UM employees from day one to help them THRIVE
Human Resource Services has recently made changes to the onboarding and personnel hiring paperwork processes for newly hired employees on campus. We refer to the new employee onboarding process as “Welcome U”. Join us for a one hour, informative session on the new on-line electronic personnel hiring forms and other changes to welcoming new employees to campus.
Facilitators: Cindy Boies and Marcie Briggs from Human Resource Services
How to Use Social Media to Promote What You’re Doing
Social media is a powerful tool for marketing university programs. In this workshop, campus experts will teach you how to use social media to promote your college, school, department or group. You’ll learn how to build an audience in social media via both content and advertising. The majority of the session will focus on Facebook, Twitter and Instagram. Bring your questions, examples and ideas as this will be a very interactive workshop.
When: Thursday, October 23 from 9:00am to 10:30am, UC 330/331
Facilitators: Mario Schulzke is the AVP of Marketing at the University of Montana, where he oversees all things marketing, digital and branding. In a prior life, he did the same for clients big and small across America.
Kyle Pucko is the Digital Marketing Manager for the University of Montana. In the social media space, Kyle uses advertising to promote relevant stories to the right audience.
Project Management: Not Just for Project Managers Anymore
Project managers aren’t the only people who need project management skills. This workshop will focus on skills and tools to utilize in the management of successful projects in your department. Projects require organizations to commit considerable time, staff, and other resources in order to be completed. Participants will be exposed to the traditional and agile project management methods as well as software tools like Microsoft Project, Excel, and Trello that can be used to plan, manage, monitor, control, and support projects. This workshop is designed to help employees utilize project management techniques and resources to complete projects on time and on budget.
When: Thursday, October 2 from 9:00am to 11:00am, UC 330/331
Facilitator: Shawn Clouse is a Professor of Management Information Systems (MIS) in the School of Business Administration at the University of Montana. He earned an MBA and his doctorate in Higher Education and Technology Leadership from the University of Montana. Shawn completed a Post-Doc in MIS at Washington State University. He teaches courses on networking, e-Commerce, project management, systems analysis & design, multimedia development, and integrated business simulation. His research interests include information privacy, website usability, utilizing technology for teaching and learning, and the technology issues related to e-Commerce and business processes. Shawn has 22 years of administration and technology management experience at UM and has facilitated the completion of many large projects in the Gallagher Business Building. He has consulted with various organizations on business and technology issues and recently completed a term as chair of the Missoula Chamber of Commerce board.
Leading and Supervising Staff for Success
A supervisor's role is to insure that effective performance management is part of the daily work environment through training, balanced feedback, coaching and, when needed, disciplinary processes. In this session you will learn: some tips and tools for successful performance management; UM specific processes for managing staff; how to help an employee who is struggling to meet performance expectations before it becomes a larger issue; managing concerns that rise to the level of potential discipline; and knowledge about the staff collective bargaining agreements such as Weingarten rights. Recommended for anyone who supervises staff.
When: Wednesday, October 29 from 9:00am to 11:30am, UC 330/331
Facilitator: Sara Drake is the Associate Director of Human Resource Services and oversees Employee and Labor Relations. Sara has over 25 years of management/leadership experience, is a trained mediator and has been with The University of Montana since 1995.
Why Do They Do What They Do: Managing Employee Performance
Trying to figure out why someone you work with is exhibiting poor work performance? Is it attitude or ability? Is there anything you can do to help him/her perform at a higher level? This workshop is designed to help supervisors tackle these questions and take the appropriate steps to coaching and motivating employees toward improved performance.
When: Wednesday, September 24 from 9:00am to 11:00am, UC 332/333
Facilitator: Bambi Douma joined the School of Business Administration at the University of Montana in 2003 after completing her Ph.D. in Management at The University of Arizona. She teaches several different courses for SOBA, including Leadership & Motivation and Management & Organizational Behavior. Since arriving at UM, she has consulted with and spoken at various organizations throughout the state on leadership development and employee performance management, most recently with Leadership Montana.
MUS Wellness Webinars
The Montana University System Wellness Program offers webinars led by their nutrition and exercise specialists that focus on a variety of general health and wellness topics. Webinars are usually shown monthly or bimonthly during the lunch hour, and are a great way to increase your education over lunch. Watch alone or invite your coworkers and turn it into an office event!