Provides administrative support for the Financial Aid Loan Manager who administers/disburses all forms of financial assistance

Informs students and parents about policies and procedures involving financial aid programs, as well as monitoring, editing and performing data entry relevant to all loan activity

Communicates with Montana Guaranteed Student Loan Program, as well as other guarantors and lenders verifying borrower’s eligibility and all other information pertaining to loans

Assists in releasing or returning loan proceeds in precise detail

Performs public relations duties in communicating with students, outside agencies, government offices, and campus staff in person, writing, on the telephone, and electronic correspondence

Assists with reception and data entry tasks as needed

High school graduation and two (2) year related experience, or an equivalent combination of education and experience

Demonstrated knowledge of standard office practices and procedures; business English, spelling, grammar, composition, with the ability to proofread and edit materials

Effective public relations, interpersonal, and communication skills, including the ability to develop and maintain working relationships with a diverse groups of individuals (within the department, University, and general public)

Demonstrated knowledge of or the ability to learn The University of Montana, state, and Federal policies and procedures

Proven ability to share and explain complex information with others

Demonstrated organizational, time management, and multi-tasking skills with the ability to accurately complete tasks and meet deadlines in a busy environment

Demonstrated ability to problem solve and act with initiative

Demonstrated ability to analyze and interpret written and verbal information

Demonstrated skill in the operation of personal computers, related word processing and spreadsheet software (MS Office Suite), internet and e- mail with the ability to learn specialized software programs

Proven ability to use standard office equipment: copiers, fax machine, 10-key adding machines, typewriters and multi-line phone system

Demonstrated ability to provide positive, professional customer service and function effectively as a team member in a fast-paced environment with complex situations and challenges

Proven ability to maintain strict confidentiality; accurate files and records

Demonstrated knowledge of Financial Aid policies and procedures at The University of Montana

Demonstrated knowledge of and experience with Banner database software