Performs administrative support within individual halls (dorms). Duties include but are not limited to: providing reception, information, resources, and administrative assistance to individuals on a continual basis; interacts with staff, students, guests, faculty and visitors working, residing, or living within RLO facilities; distributing mail for residents, processing work orders for repair and maintenance on RLO work order system; completes other duties as assigned

Coordinates all financial business activities with Residence Life Office. Duties include but are not limited to: balancing cash drawers, prorating fees, applying deposits to accounts, balancing accounting entries, calculating and processing refunds and handling cash transactions

High School graduation and one (1) year of related experience, or an equivalent combination of education and experience

Knowledge of standard office practices and procedures, business English, grammar, spelling, composition, and punctuation

Knowledge of basic cash handling practices and procedures

Demonstrated customer service skills with the ability to provide positive professional guest service in a busy environment

Effective public relations, interpersonal, oral and written communication skills, including the ability to communicate to a diverse group of individuals

Ability to establish and maintain positive working relationships with co-workers, faculty, staff, visitors and those residing within Residence Life facilities

Demonstrated organizational, time management, multi-tasking, prioritizing and problem solving skills

Demonstrated skill in the operation of personal computers and related word processing, spreadsheet, and database software (MS Word, Excel, Outlook) with the ability to learn, understand, and utilize other software programs. An exercise will be given at the time of interview

Demonstrated skill in the operation of standard office equipment

Ability to maintain strict confidentiality and use discretion in release of information

Ability to follow written and/or oral instructions with little direct supervision

Demonstrated knowledge of and experience with Banner database software

1. Describe in detail your work experience using personal computers. Be sure to include types of software you have used, the work related to that software and the length of employment related to that work.

2. Describe multi-tasking and how you have had to apply that in the workplace.

3. Describe previous positions where customer service has been an important factor and how your position had interaction with the actual customer.

4. Please describe any work experience where you performed the following: prorate fees, enter deposits to accounts, balance accounting entries, calculate and process refunds and handle cash transactions.

5. Describe your work experience as a decision maker. Describe your work experience learning and implementing established policies/procedures.

6. Have you worked in a position where teamwork with fellow staff members played a critical part in the success of the job performance? Describe your methods of communication and cooperation in this type of work environment, and how you feel you were able to make it successful.