Title: Computer/Technical Support Specialist (Computer/Technical Support) - # 471430
Position Type: Staff
Department: Continuing Education (CE)
Closing Date: 5pm on 4/18/2008 Postmarked dates are not accepted
Schedule: Full-time, 12 months/year 1.0 FTE
Entry Rate: $9.833/hr. - $11.279/hr.
Benefits: Medical Insurance/Mandatory Retirement/Professional Development/Partial Tuition Waiver/Wellness
Union: Montana Public Employees Association
Probation: Subject to a minimum 6-month Probationary Period
Primary Functions

  • Position is responsible for providing development and maintenance support for CE websites, databases, and Blackboard for UMOnline
  • Helps assess changing technology needs for UMOnline; develops technical support materials and system documentation
  • Monitors and troubleshoots online course delivery and other areas of technological responsibilities, including online course supplements
  • Conducts research to develop and maintain databases related to UMOnline operation; explores new technologies as assigned
  • Provides training and technical assistance to students and instructors using software/programs utilized by CE
  • Actively participates in UMOnline staff meetings; participates in new initiatives to advance the mission of UMOnline
  • May assist in the training of student workers; will help assess the effectiveness of the Course Management System (CMS); assists with course shell creation and management; responds to user and course access issues
  • Serves as an informational and service contact for UMOnline; works closely with the instructional designer, help-desk and faculty development staff
    • Minimum Job Qualifications

  • Associate’s degree in information technology or related field and one (1) year of related work experience, or an equivalent combination of education and experience
    • Required Knowledge, Skills & Abilities

  • Demonstrated experience in web development tools, web graphic tools, media technologies, HTML, digitizing content and server administration. An exercise will be given at time of interview.
  • Demonstrated experience with system administration of web-based course management systems, particularly Blackboard, with the ability to learn new systems
  • Ability to create instructional materials consistent with client needs
  • Ability to prepare, compile and disseminate written and online documentation
  • Demonstrated experience with networking hardware, software and system administration software, tools and procedures
  • Knowledge of various operating systems, file structures, formats and protocols
  • Ability to make effective presentations and training related to online learning and represent the department on various committees
  • Effective interpersonal, public relations, and communication skills, including ability to work with a diverse population and create and maintain positive relationships
  • Demonstrated ability to maintain and troubleshoot hardware and software issues and provide effective solutions
  • Demonstrated organizational, multi-tasking, time management, and problem-solving skills
  • Demonstrated skill in the operation of personal computers and related word processing, spreadsheet and database software. An exercise will be given at time of interview.
  • Demonstrated database design and development experience
  • Ability to be flexible in an atmosphere of change; exercising sound judgment and acting with initiative
  • May be required to work evenings and weekends on an occasional basis; must be able to travel locally as needed
    • Preferred Qualifications

  • Bachelor’s degree in related field
  • Demonstrated experience in educational computing; instructional systems design; multimedia technology and emerging technologies
  • Demonstrated experience developing and using Maven, online data reporting and workflow application
    • How To Apply/Submitting Materials

    Prepare the following and specifically address the position number and title applying for and the above-described knowledge, skills, abilities, and job qualifications in your Cover Letter:
  • Cover Letter
  • Resume
  • 3 Professional References
  • Background Check Authorization
  • Self-Identification

    All materials can be submitted via one of the following methods:
    		•

    Human Resource Services
    Staff Jobs
    EL Center Room 252
    Missoula, MT 59812

    HRS Recruitment

    Application Form
    Notices & Disclaimers

    Criminal Background Investigation is required prior to Offer of Employment
    In accordance with University policy, finalists for this position will be subject to criminal background investigations.

    ADA/EOE/AA/Veteran's Preference
    Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation. As an Equal opportunity/Affirmative Action employer, we encourage applications from minorities, Vietnam era veterans, and women. This material is available in an alternative format upon request. Qualified candidates may request veterans’ preference in accordance with state law.

    References
    *References in addition to those listed on the application may be contacted without applicant's prior approval.

    Testing
    Individual hiring departments at UM-M may elect to administer pre-employment tests, which are relevant to essential job functions.