Title: Computer Support Specialist III - # 411530
Position Type: Staff
Department: Information Technology Office
Closing Date: 1/03/2008 Post marked dates are not accepted
Schedule: Full-time, 12 months/year 1.0 FTE
Entry Rate: $18.694/hr. - $20.202/hr.
Benefits: Medical Insurance/Mandatory Retirement/Professional Development/Partial Tuition Waiver/Wellness
Union: Montana Public Employees Association
Probation: Subject to a minimum 6-month Probationary Period
Primary Functions

  • Position is responsible for the personnel and room management for the IT computer labs: maintains computer equipment; hires, supervises, trains and assigns tasks to approximately 30 student employees
  • Provides technical training to the campus on Access and other programs; writes documentation and educational materials
  • Provides technical support, troubleshooting and consulting to campus departments
  • Provides system administrative duties for RightNow, UM’s question and answer database
  • Works on special projects as assigned
    • Minimum Job Qualifications

  • Bachelors Degree in Information Systems and four (4) years of related computer experience, or an equivalent combination of education and experience
    • Required Knowledge, Skills & Abilities

  • Ability to design course materials, give effective training sessions and present computing concepts on a variety of topics to individuals and small and large groups
  • Demonstrated knowledge of, experience utilizing, and experience training others to use MS Office Access
  • Demonstrated experience working with the following: Windows 2000 & XP; Microsoft Office Suite; Web browsers (Safari, Internet Explorer); authoring tools (HTML); Internet tools (telnet, ftp); System security and account creation tools
  • Experience in Networking hardware and software and system administration software, tools and procedures
  • Demonstrated ability to install, maintain and troubleshoot hardware and software issues and provide effective solutions
  • Knowledge of supervisory practices and procedures
  • Demonstrated interpersonal and communication skills, including the ability to communicate technical information in understanding terms to groups of diverse end users
  • Demonstrated organizational and time management skills while providing attention to detail in work performed
  • Ability to maintain strict confidentiality of information and exercise sound judgment
  • Ability to work independently
  • Ability to create project plans and to follow the plan to completion
  • Ability to maintain technical currency in a constantly changing technical environment
  • Ability to work evenings, weekends or holidays on an occasional basis in order to meet deadlines and/or restore critical systems
    • Preferred Qualifications

  • Knowledge of Macintosh operating system
    • Physical Requirements

    Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation.
  • Ability to move materials and equipment weighing up to 35 lbs.
    • How To Apply/Submitting Materials

    Prepare the following and specifically address the position number and title applying for and the above-described knowledge, skills, abilities, and job qualifications in your Cover Letter:
  • Cover Letter
  • Resume
  • 3 Professional References
  • Background Check Authorization
  • Self-Identification

    		•
    All materials can be submitted via:

    Human Resource Services
    Staff Jobs
    EL Center Room 252
    Missoula, MT 59812

    Email: HRS Recruitment
    Notices & Disclaimers

    Criminal Background Investigation is required prior to Offer of Employment
    In accordance with University policy, finalists for this position will be subject to criminal background investigations.

    ADA/EOE/AA/Veteran's Preference
    Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation. As an Equal opportunity/Affirmative Action employer, we encourage applications from minorities, Vietnam era veterans, and women. This material is available in an alternative format upon request. Qualified candidates may request veterans’ preference in accordance with state law.

    References
    *References in addition to those listed on the application may be contacted without applicant's prior approval.

    Testing
    Individual hiring departments at UM-M may elect to administer pre-employment tests, which are relevant to essential job functions.