Telephone updates scheduled for June 12
Jun 9, 2016 1:37:57 PM
Scheduled updates to UM’s telephone system on Sunday, June 12 will result in one or two brief outages between 5 a.m. and 10 a.m. If you have questions or concerns, please contact IT at 243-4357, or email firstname.lastname@example.org.
VPN Issue Resolved
Mar 10, 2016 5:18:36 PM
The VPN access issue was identified as a bug in a SSL vulnerability patch that was applied several weeks ago and corrected. The AnyConnect client will automatically update itself if it hasn’t already. Anyone is still experiencing VPN access issues (after 11:30am Tuesday March 8, 2016), needs to contact IT Central.
VPN Access Issues
Mar 8, 2016 9:44:02 AM
We are currently experiencing issues accessing the VPN gateway. Users trying to login to the Cisco Any Connect Client receive the error message “Cannot connect to this gateway. Please choose another gateway and try again”.
Our network team is working to identify the cause of the issue and resolve it. We will update you as more information becomes available.
Thanks for your patience as we work through this problem
UM to Launch New Voice Mail System Oct. 30
Oct 27, 2015 1:47:07 PM
UM will implement a new voice mail system for campus telephones on Friday, Oct. 30. Telephone service will be available during the transition, but voice mail services will be offline from Friday at 5:15 p.m. until sometime Saturday morning.
Password change required
Voice mail users will need to reset their password in the new system. Your temporary password will be the last six digits of your University ID (790) number.
To reset your password, dial extension 6245 (MAIL) from your campus phone or 243-6245 from a non-campus phone and enter your temporary password when prompted. You will then be directed through the process of changing your password.
Voice mail commands mostly the same
The new voice mail system from Avaya uses almost all of the same commands for navigating, recording and listening to messages as the current CallPilot system. Voice mail instructions are available at umt.edu/it/support/telephone/voicemail.php.
The Avaya system will provide some additional capabilities, such as managing your voice mail through a web interface and receiving your messages in your email inbox. More information on new features will be available after the transition.
Getting helpIf you have questions or problems following the voice mail change, contact the IT Central Help Desk at 243-4357 or email ITCentral@umontana.edu.
Planned Brief Outage: Phone and Voice Mail, Oct 23rd, 9:30 PM
Oct 23, 2015 3:22:44 PM
We have scheduled a planned outage of phone and voice mail that will happen tonight, October 23, 2015 starting at 9:30 PM. This is due to some issues we are experiencing on the phone system and will help us determine how to proceed with resolving them.
The phone system (PBX) will be taken off line at 9:30 PM and will last 5 minutes. Shortly after that, the voice mail system will be taken off line for 5 minutes. The total outage should not be more than 10 minutes for both systems.
Unplanned Outage: Oct 07, 2015, Internet Access Down
Oct 7, 2015 7:47:04 AM
After planned switch reboots this morning, one pair of switches didn’t return to service and this affects internet connectivity on main campus and our affiliate campuses and also affects anyone using smpt.umt.edu for email service.
We are working with Cisco engineers to get this resolved as quickly as possible and will notify you when it has been resolved. As of right now, we don’t know when service will be restored.
Office 365 ProPlus available to UM students
Aug 27, 2015 12:17:24 PM
The University of Montana provides Microsoft Office 365 ProPlus for free to currently enrolled students through the Microsoft Campus Agreement. Each student may install this software on up to five computers – PC or Mac – and five mobile devices – Apple iOS, Android and Windows Mobile.
Detailed information about Office 365 ProPlus is available on the IT website.
Questions may be directed to IT Central at 406-243-HELP (4357)
Voicemail transition delayed
Aug 10, 2015 8:51:18 AM
The transition to a new voicemail system scheduled for August 12 has been delayed. We will communicate the new date when it is set.
Voicemail system changing August 12
Aug 5, 2015 11:04:46 AM
The University of Montana will transition to a new voicemail system on August 12. The new system, called Avaya Aura Messaging, will replace Call Pilot.
Recorded greetings and stored messages will transfer from the current voicemail system to the new one, but login passwords will not transfer. Employees will receive communication regarding their initial password and how to reset it.
The new system will use almost identical keypad operations to record greetings and manage incoming messages, but you will notice some difference in terminology. For example, instead of using the terms “internal,” “external,” and “temporary” greetings, the new system uses the terms “personal,” “optional,” and “extended absence” greetings.
If you need help
For details on how to use the system visit the voicemail instructions page on the IT website.If you need help with changing your password, contact the IT Central Help Desk at 243-4357 (HELP).
UM phone system upgrade: 6/30, 6p - midnight
Jun 29, 2015 8:16:56 AM
On Tuesday, June 30, 2015. beginning at 6:00pm through midnight, the UM Campus PBX phone system will be upgraded. This is a major outage so please note the following:
- There will be a complete phone system outage for the first approximately 30 minutes.
- All calls to/from campus and on campus will be impacted.
- Existing live calls will be disconnected.
- No new calls into voicemail or any voice menu will be accepted.
- No messages will be able to be left during this first outage.
Here is the schedule of outages during the 6 hour window:
- 6:00 – 6:30 pm: Campus wide outage including East and West Campus, and all outlying offices with UM-supported telephones.
- 6:00 – 8:00 pm: All Palmer telephones (VOIP) will be out of service for at least 2 hours beginning at 6:00 pm
- 6:20 – Midnight: Various patching, testing and configuration updates, may have additional short duration interruptions in services.
Special Notes for Campus Police:
- The CJIN system that campus police uses from the State will NOT be affected.
- UM Telecom personnel will contact Campus Police prior to start of the upgrade to make sure there is no active crisis needing phone service.
Thank you for your cooperation with this planned activity,
Office 365 ProPlus
May 26, 2015 1:12:28 PM
Students who are currently enrolled for Summer semester 2015 have free access to Microsoft Office 365 ProPlus through the Microsoft Campus Agreement. As long as you are enrolled in classes, access will be available. You may install this software on up to five computers – PC or Mac – and five mobile devices – Apple iOS, Android and Windows Mobile. The download is available in your UMConnect account.
Detailed information about Office 365 ProPlus is available on the IT website at:
Questions may be directed to IT Central at 406-243-HELP (4357)
Planned IT outages: March 30 - April 3
Mar 27, 2015 9:00:00 AM
Please note the following planned IT outages during Spring Break:
Tuesday, March 31 – 6:30 am – 7:00 am: winapps.umt.edu unavailable
IT administrators will be moving winapps.umt.edu to the new data center on Tuesday, March 31, between 6:30 am and 7:00 am. Content located on the following will be unavailable during this time:
- Student email gateway
Tuesday, March 31 – 6:30 am - 7:00 am: video gateway upgrade
IT network administrators will be upgrading the video gateway Tuesday, March 31, between 6:30 am and 7 am. Part of the upgrade process involves "unregistering" currently registered video endpoints. We expect these endpoints will re-register themselves when the gatekeeper again becomes available. The upgrade process takes ~15 minutes. If, after the upgrade process, you have problems with any registered video device, please confirm it is registered with the gatekeeper, and if it hasn't re-registered itself, try to again register it with the gatekeeper (video.umt.edu, or 10.10.43.249). If you have any problems with this, please contact IT Central at 406-243-4357. IT will notify campus when the upgrade is complete.
Wednesday, April 1 - 7:00 am – 7:30 am: apps.umt.edu unavailable
IT administrators will be moving apps.umt.edu to the new data center on Wednesday, April 1, between 7:00 am and 7:30 am. Content located on the following will be unavailable during this time:
Thursday, April 2 – 5:00 pm – 11:00 pm: DFS file share unavailable
The DFS (\\gs\dfs) file share will be unavailable on Thursday, April 2, beginning at 5:00pm until approximately 11:00pm, as IT continues to move equipment into the new data center. If you have folders or files located within this file share, please plan accordingly as they will be inaccessible during this time. As a reminder, secure file storage and sharing is available through UM Box. If you have files located on the DFS share, it’s a good time to permanently relocate them to Box. More about UM Box is available on the IT website at: http://www.umt.edu/it/support/box/default.php.
Report on March 11-12 email issues
Mar 20, 2015 8:19:43 AM
On March 11 and 12, we experienced authentication issues within our Microsoft environment. The issues were caused by automatic updates supplied by Microsoft. Our domain controllers received the updates and applied patch KB3002657. As the day went on, issues worsened because the domain controllers don’t all reboot at the same time.
On the afternoon of March 11, we opened a ticket with Microsoft in search of a solution. At the request of Microsoft, we made two changes. Authorization for the Exchange servers was changed to bypass Active Directory authentication and a group policy change was made.
Email that was queued immediately started to flow to the exchange databases, but connections for clients still didn’t work. Microsoft then advised us to back out patch KB3002657 from our domain controllers. This resolved some of the connections issues, but not all. We then reverted the group policy change requested by Microsoft and asked server administrators on campus to force the change through their servers, clearing up the remaining issues.
No email was lost during the two days, and was always available through Outlook Web Access (OWA).
Campus email and other issues - update
Mar 12, 2015 8:42:01 AM
Regarding issues with campus email as well as access to other services/servers, it appears that the issues were caused by a Microsoft update that was applied yesterday. Microsoft has given us a solution, and we have rolled back by removing the update. Most services have returned to normal working order. Remaining services should begin to restore very soon. Please contact IT Central, 406-243-4357, if you have questions or need assistance.
Again, we apologize for the issues that occurred as a result of this Microsoft update.
Campus email issues
Mar 11, 2015 4:19:02 PM
We are currently experiencing issues with our central email servers that are impacting campus email service. Two issues are occurring: some users are unable to connect to their Outlook clients, and other users are unable to send mail. Our system administrators are working to resolve the issues as quickly as possible. In the meantime, please note the following:
- Outlook users who are experiencing the inability to connect to their Outlook clients, please use Outlook Web Access (http://messaging.umt.edu) until the issue is resolved.
- Those users who are unable to send mail, please be assured that your messages will be stored in your Outbox. The messages will automatically send once the issue is resolved.
We apologize for this inconvenience.
Voice mail downtime: 3/4/15; 6-9 pm
Mar 4, 2015 9:58:08 AM
UM’s CallPilot voice mail system will be unavailable on Wednesday, March 4, between 6:00 and 9:00 pm so that IT Telecom Services can perform necessary maintenance. All three campuses (Mountain, MC West and MC East) can expect 2 or 3 short outages of 5 to 10 minutes each – starting around 6:00 pm and occurring 2 more times of similar length duration between 6:00 and 9:00 pm. During these brief downtimes new voicemails will not be accepted, and voice menus and access to all voice messages will be unavailable.
DFS file share unavailable: 2/23/15, 5-9 pm
Feb 12, 2015 12:45:42 PM
The DFS (\\gs\dfs) file share will be unavailable on Monday, February 23, beginning at 5:00pm until approximately 9:00pm, as IT continues to move equipment into the new data center. If you have folders or files located within this file share, please plan accordingly as they will be inaccessible during this time.
As a reminder, secure file storage and sharing is available through UM Box. If you have files located on the DFS share, it’s a good time to permanently relocate them. More about UM Box is available on the IT website at: http://www.umt.edu/it/support/box/default.php.
Office 365 ProPlus now available for free to currrent UM students
Feb 9, 2015 3:52:32 PM
Information Technology is pleased to announce that the University of Montana now provides Microsoft Office 365 ProPlus for free to currently enrolled students through the Microsoft Campus Agreement. Each student may install this software on up to five computers – PC or Mac – and five mobile devices – Apple iOS, Android and Windows Mobile.
Detailed information about Office 365 ProPlus is available on the IT website at: http://umt.edu/it/support/software/365-pro-plus.php
Questions may be directed to IT Central at 406-243-HELP (4357)
Read & Write, Gold
Sep 17, 2014 2:06:06 PM
Read & Write, Gold is a literacy support toolbar that integrates reading, writing, studying and research tools with common applications like Word, IE (Safari), and Adobe Reader. Want to learn more? Join Tim McHenry, DSS assistive technology coordinator, as he provides a demonstration and overview of Read & Write, Gold. Register for this session through the IT Short Course training program website.
Power outages update
Aug 18, 2014 1:05:24 PM
Network service has been restored to Clapp. Power outages also brought down one or more wireless access points in Law, Gallagher and the Performing Arts/Radio-Television Center. Technicians are working on restoring those access points.
Power outages affecting network in some buildings
Aug 18, 2014 8:53:12 AM
Campus experienced several power outages between Friday late afternoon and Sunday evening causing damage to network switches in some buildings, including Skaggs, Anderson Hall, Clapp and Miller Hall. As of 9 a.m. Monday this morning, service has been restored to all but the 4th floor of Clapp. IT Network Services is working on the issue.
STAP: student employment opportunity
Aug 15, 2014 10:20:50 AM
STAP (Student Technology Assistants Program) is seeking applications for the 2014-2015 academic year. Working alongside UM departmental IT directors, STAP students assist with departmental technology support. This is a great opportunity for hands-on training to complement your academic career. Further information and application procedures are available at: umt.edu/it/about/jobs/stap.php
Welcome to summer orientation
Jun 16, 2014 11:08:01 AM
Welcome to the University of Montana campus. IT Central provides technology support to UM students, faculty and staff. If you have technology-related questions while you are attending summer orientation, please feel free to drop by our office for help. Specifically we can assist you with setting up campus wireless on your device and configuring your email account on your device. IT Central is open Monday-Friday, 8:00 am - 5:00 pm and we are located in Social Science 120. We hope you enjoy your time on campus this summer. (6/16/14)
Interactive campus map
May 21, 2014 10:49:54 AM
UM's interactive campus map provides the ability to locate buildings and resources in a intuitive map interface. This map, built by IT-Web Technology Services, was created with a variety of tools and datasets. Access the map at: http://map.umt.edu. Toggle on themes to customize the map view to see wireless access locations, find places to eat, locate accessible entrances and curb cuts, and more. (5/21/14)
Employee NetID passwords
Apr 23, 2014 1:53:59 PM
In response to the recent Heartbleed security vulnerability, the University of Montana required UM employees to change their NetID passwords by midnight on Monday, April 21.
Beginning April 22, UM employees who did not change their NetID password are required to answer a security question and enter a new password to login to NetID-based services. If you can't remember the answer to your security question, or have not set up a security question, contact IT Central at 243-4357 for assistance.
Please visit umt.edu/it/security/heartbleed.php for more information. (4/23/14)
Heartbleed bug prompts required NetID password change
Apr 14, 2014 3:48:31 PM
In response to the recent Heartbleed security vulnerability, the University of Montana is requiring that UM employees change their NetID passwords by midnight on Monday, April 21. We highly recommend that students also change their NetID passwords.
Heartbleed is a vulnerability in software that a majority of secure websites use to encrypt personal and sensitive information in an attempt to secure it. UM did have servers affected by this bug and IT personnel have been scanning and patching UM's computer environment to fix the vulnerability.
Through April 21, employees and students can create a new password by logging into the UM login page at login.umt.edu and selecting "Change Password."
Beginning April 22, employees who have not changed their password will be required to answer a security question and enter a new password to login. If you can't remember the answer to your security question, or have not set up a security question, contact IT Central at 243-4357 for assistance.
If you have changed your password since April 9, no password change is required.
I encourage you to visit umt.edu/it/security/heartbleed.php for more information.
Matt Riley, CIO
University of Montana
UMConnect email delivery issue: update
Apr 10, 2014 8:58:21 AM
On Wednesday evening, April 9, at approximately 11:00pm Microsoft correct the UMConnect bounce back issue (*see below). Messages sent to UMConnect email addresses (i.e. email@example.com) are now functioning normally and being delivered successfully. We regret this recent Microsoft issue and thank UM members for their patience while the issue was being resolved.
*Wednesday, April 9: The synchronization process for UMConnect and NetID passwords is now complete. This means that UMConnect passwords are now the same as the NetID password. Mobile devices and email clients may prompt for the current password. Students should enter their NetID passwords. PLEASE NOTE: There was an issue that occurred during the synchronization process that’s impacting some UMConnect email delivery. Messages sent to firstname.lastname@example.org are bouncing back to the sender. We have submitted an incident with Microsoft to correct this issue. In the meantime, when sending email messages to students, please use their Umontana aliases (email@example.com).
UMConnect and NetID password syncing: process complete
Apr 9, 2014 11:37:20 AM
The synchronization process for UMConnect and NetID passwords is now complete. This means that UMConnect passwords are now the same as the NetID password. Mobile devices and email clients may prompt for the current password. Students should enter their NetID passwords.
PLEASE NOTE: There was an issue that occurred during the synchronization process that’s impacting some UMConnect email delivery. During the process Microsoft inadvertently removed the “friendly” UMConnect email address (firstname.lastname@example.org). This means that messages sent to these addresses are bouncing back.
We have submitted an incident with Microsoft to correct this issue. In the meantime, when sending email messages to students, please use their Umontana aliases (email@example.com).
UMConnect and NetID password syncing
Apr 7, 2014 8:31:24 AM
Beginning Monday, April 7, IT will synchronize UMConnect and NetID passwords. This means that UMConnect password will always be the same as the NetID password. This allows for easier activation, setup and configuration of UMConnect accounts.
Student Impact: Mobile devices and email clients may prompt for the current password. Students should enter their NetID password.
For assistance please contact IT Central. We are open Mon - Fri, 8a - 5p MDT. You may reach us at 406.243.HELP (x4357), firstname.lastname@example.org or stop by Social Science 120. (4/7/14)
Spring Break 2014
Mar 28, 2014 9:52:02 AM
Spring Break 2014 is March 31 - April 4. IT Central will maintain normal operational hours this week (Monday - Friday, 8:00a - 5:00p). We wish UM students safe travels during this week away from campus. If you need technical support while you are away, please don't hesitate to call us at 406-243-HELP (4357).
Java upgrade on Banner servers: March 26, 2014
Mar 24, 2014 1:33:08 PM
This is a reminder that the Banner servers will be upgraded to Java 7 Update 51 this Wednesday afternoon, March 26. If you use Banner, please update your computer's Java version by Wednesday for continued user access. If you have problems, contact your departmental technical support staff, or IT Central at 406-243-HELP (4357). Please check the Banner Support website for further information, the Java 7.51 download link, and PC and Mac instructions. As always, we thank you for your assistance. (3/24/14)
UMConnect and NetID password syncing update
Mar 21, 2014 7:48:46 AM
The UMConnect password syncing activity is still in progress. Continuation is expected to occur on Monday, March 24. Thank you for your patience with this process. (3-21-14)
Wireless access at UM
Mar 10, 2014 10:59:21 AM
UM provides a secure wireless network for students, faculty, and staff. Use your NetID for access. Connect to the wireless network using WPA2 Enterprise. Currently convenience wireless coverage is available across campus. Plans for dense wireless coverage are in progress. Learn more about this campus project at the wireless expansion at UM web page. Visitors to campus can connect to an open guest wireless network. Questions? Contact IT Central at 406-243-HELP (4357), or visit us at Social Science 120.
Emergency text messages
Mar 3, 2014 7:33:44 AM
During university emergency situations, an emergency messaging system is in place that allows university members to receive text notifications from UM on your cell phone. However, you must sign up to receive these messages through CyberBear. Need help? Contact IT Central at 406-243-HELP (4357) and we will gladly assist you.
During a crisis, messages are also sent to all university email accounts; communication is kept up to date on the UM home page; and information is sent through social media outlets including Facebook and our Twitter feed @umontana. (3/3/14)
Reminder on how to receive UM text messages
Feb 18, 2014 11:06:04 AM
The recent campus lockdown reminded us all of the importance of communication during a crisis. In the days since the lockdown, university officials have engaged in multiple debriefing sessions, engaging people from across the campus community. We have also received numerous e-mails with suggestions. We are working to further our emergency notification system and overall safety plans as a result.
In the meantime, I urge you to make sure you have arranged to receive emergency text notifications from the UM on your cell phone. To sign up for the texts; log into Cyberbear, click on ‘Personal Information’, and then set your preferences in the ‘Emergency Text Messages’ section. If you need help with this process, please give our support team a ring at extension 4357 (HELP).
During a crisis, messages are also sent to all university e-mail accounts; communication is kept up to date on the UM home page; and information is sent through social media outlets including Facebook and our Twitter feed @umontana.
Communication is a key element in helping the campus through a crisis. We all need to work together to share information during any crisis – and not just through technology. Campus officials will send updates as our emergency plan is improved.
Matt Riley, CIO
University of Montana
Planned Internet Outage: Tuesday, February 18th at 5:00 AM
Feb 13, 2014 4:39:19 PM
We will be rebooting 3 Border Routers in Missoula and one in Billings on Tuesday, February 18th at 5:00 AM. The outage should last no longer than 10 minutes.
This outage will affect the following:
All internet access at all UM locations will be lost during this time
- All VPN users
- USFS Internet and Internet 2 access
- Montana PBS link to MSU
- PBX link between UM and MSU through Northern Tier
- SKC, DCC, FVCC and MCC internet access through UM
If you experience any issues after this outage, please contact IT Central @ 243-4357 or email@example.com.
Campus wireless network changes: update
Feb 3, 2014 10:56:42 AM
On February 3rd, Central IT made a change to the UMWPA wireless network. This change was made to decrease the complexity of authentication for campus users while also increasing security. As of February 3rd, UMWPA will only accept NetID credentials. It will no longer allow UM-domain (um\first.last) types of authentication nor will it allow GTC connections. In addition, users may be required to accept a new certificate.
If you or your device are impacted by this change, the easiest way to get connected again is to forget the UMWPA network and then reconnect the device leaving the default network authentication in place. Use your NetID and password, and accept any certificate prompts you may receive.
For questions or assistance, please contact IT Central at 406.243.HELP (4357). (2/3/14)
Campus wireless network changes: 2/3/14
Jan 30, 2014 10:53:04 AM
On February 3rd, Central IT will be making a change to the UMWPA wireless network. This change is being made to decrease the complexity of authentication for campus users while also increasing security. The change will make it such that beginning February 3rd, UMWPA will only accept NetID credentials. It will no longer allow UM-domain (um\first.last) type of authentication nor will it allow GTC connections. In addition, users may be required to accept a new certificate.
For any of your users or devices impacted by this change, the easiest way to get connected again is to forget the UMWPA network and then reconnect the device leaving the default network authentication in place. Use your NetID and password, and accept any certificate prompts you may receive.
Central IT has a list of people who are known to be connecting using the UM-domain credentials, and we will try to contact them directly as well as provide departmental IT support staff with list of their impacted users. However, Central IT may not be 100% successful in contacting all impacted users directly. Please be prepared to instruct users on how to change their wireless connection(s) or please direct them to IT Central at 406.243.HELP (4357).
UMConnect student email
Jan 24, 2014 8:53:59 AM
Welcome new students to Spring Semester 2014 at UM! IT Central provides support for UMConnect, the official student email system for UM students. To learn more about UMConnect, please visit our UMConnect web page. Questions may be directed to IT Central, located at Social Science 120, or via phone at 406-243-HELP (4357). Best wishes for an excellent semester! (1-24-14)
Jan 9, 2014 2:20:33 PM
UM released an upgrade to Moodle on December 26, 2013 to improve functionality and features. To help you get up to speed with this new version, UMOnline is offering several training courses in January. The course schedule and registration are available on the IT short course training website. Check it out! (1/9/14)
Please contact firstname.lastname@example.org or call 406-243-4357 with any questions or comments.