Network and telephone chargebacks discontinued

University of Montana departments will no longer be charged for individual network ports and telephone connections, effective July 1, 2017.

Network and telephone chargebacks have constituted a significant part of Information Technology's operating budget for many years, but revenue has dropped 35 percent over the past three years as departments have discontinued telephone service in favor of personal cell phones and opted to have employees connect to the UM network wirelessly rather than through a hardwired network port. While those strategies helped units meet budget challenges, they did not produce overall savings for UM and had a detrimental impact on productivity and services.

A new funding model will rely on allocations from each sector. For FY18, those allocations will be based on historical data and predicted billing.

"We see this as a win-win," CIO Matt Riley said. "The change provides funding stability that allows IT to continue a core set of critical IT services previously funded through the chargebacks. It also makes it feasible for all employees to have University phones for communication and customer services, as well as access to a robust network worthy of a high-level research University."

Units not directly funded by UM will continue to be billed monthly for network and phone ports. One-time charges for service additions or changes will still apply to all UM and non-UM funded units.

Questions about these services can be directed to the IT Central Help Desk at 243-4357, or visit our IT support site.