IT announcements

RSS

IT announcements

2017

  • Off-campus access to UMConnect restored Nov 15, 2017 6:09:14 PM

    Off-campus access to UMConnect has been restored.

    Please notify IT Central (itcentral@umontana.edu) of any further issues.

  • UMConnect Offcampus Access Nov 15, 2017 10:53:05 AM

    We have encountered an issue with off-campus authenticating to UMConnect.  We are working with Microsoft on the issue and should have it resolved shortly.  We will update as soon as the issue is either resolved or we have an ETA. 

     

  • Workflow with DocuSign training Oct 4, 2017 2:04:50 PM

    Workflow with DocuSign courses will be offered October 25 at 3 p.m. and November 2 at 10 a.m. To register, visit umt.edu/it/training

    Course description

    Use DocuSign to complete approvals and agreements in hours—not days—from anywhere and on any device. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status any time.

  • Outlook restored to service Sep 25, 2017 2:56:24 PM

    Outlook is up and running again.  The outage was due to lack of space on our servers so please take this opportunity to clean up your account as much as possible.  Thank you.    

  • Outlook Issues Sep 25, 2017 2:46:13 PM

    Outlook is currently unavailable due to space issues.  Our admins are working on the issue and we will update as soon as we have more information. Thank you for your patience as we work through this issue.

  • Exchange Issue Resolved Sep 8, 2017 8:39:44 AM

    Exchange connections are functioning properly now.  A failed backup last night caused issues with a database and that created the connection problem we saw this morning.  Our server admins are still working on the database issue but every one should be able to connect to their mailbox now. Emails were queued and nothing was lost during the downtime.

  • Exchange Issues Sep 8, 2017 8:18:59 AM

    We are currently experiencing issues connecting to Exchange. Our IT Windows Sys Admins are working on the issue and we will report back as we hear more.  

  • Eduroam to become only secure wireless option at UM Aug 3, 2017 3:27:27 PM

    UM currently offers two options for secure wireless network service, UMwpa and Eduroam. That will change on Wednesday, August 9 when UMwpa will be discontinued and Eduroam will become the sole secure wireless network on campus.

    If you use UMwpa as your wireless network, we encourage you to log into Eduroam as soon as possible to avoid interruption to your wireless service. Beginning Aug. 9, UMwpa will not show up as an available wireless network.

    Logging into Eduroam wireless

    Your Eduroam login credentials are similar to UMwpa in that they both use your NetID and NetID password. With Eduroam, however, you need to add "@umontana.edu" after your NetID.

    Example:

    Username: ab123456@umontana.edu
    Password: Your NetID password

    For more information, visit our wireless support site, or contact IT Central at 243-HELP.

    Benefits of Eduroam

    Eduroam is a global wireless network access service that allows you to use your UM credentials to seamlessly connect to secure wireless at more than 12,000 locations worldwide, including more than 450 colleges, universities, and research facilities in the United States.

    Map of participating US institutions | Global Eduroam map

  • Network and telephone chargebacks discontinued Aug 1, 2017 8:06:55 AM

    University of Montana departments will no longer be charged for individual network ports and telephone connections, effective July 1, 2017.

    Network and telephone chargebacks have constituted a significant part of Information Technology's operating budget for many years, but revenue has dropped 35 percent over the past three years as departments have discontinued telephone service in favor of personal cell phones and opted to have employees connect to the UM network wirelessly rather than through a hardwired network port. While those strategies helped units meet budget challenges, they did not produce overall savings for UM and had a detrimental impact on productivity and services.

    A new funding model will rely on allocations from each sector. For FY18, those allocations will be based on historical data and predicted billing.

    "We see this as a win-win," CIO Matt Riley said. "The change provides funding stability that allows IT to continue a core set of critical IT services previously funded through the chargebacks. It also makes it feasible for all employees to have University phones for communication and customer services, as well as access to a robust network worthy of a high-level research University."

    Units not directly funded by UM will continue to be billed monthly for network and phone ports. One-time charges for service additions or changes will still apply to all UM and non-UM funded units.

    Questions about these services can be directed to the IT Central Help Desk at 243-4357, or visit our IT support site.

  • Banner System Remains Down Jun 7, 2017 12:43:34 PM

    Our Banner system (source of most of our data and services, including what is contained in CyberBear) remains offline while our experts work through restoration of the database behind a loss of data that occurred yesterday in the early AM.  We do have data on backup, of course, but our teams are dealing with the issue of transactions that occurred after the data loss, but before the problem was identified, which has added great complexity to the restoration efforts.

    The team worked through a restoration plan last evening that did not work.  We have fallback options, and will begin work this morning.  It is likely that a relatively small number of Banner transactions, yet still significant, that were placed in the system yesterday morning will require re-entry.  We will follow-up with detailed communication around the exact time-frame where any Banner transactions or changes will need to be re-entered.

    Thank you for your patience as our teams work through the issue.  As you can imagine, the highly integrated nature of our systems, most based upon Banner, can create a larger set of complexities in restoring information from backups.

    Please direct questions to HELP (x4357), functional area departments (Registrar’s Office, Financial Aid, Business Services & HR) or to me directly.  We are sharing information and our teams will be well-informed around the Banner restoration efforts.

    Matt

    Matt Riley, CIO

    University of Montana

  • Emergency Banner Downtime Jun 6, 2017 4:48:21 PM

    The Banner system was taken down earlier for emergency maintenance.  It is expected to remain down until tomorrow.

     User's access to a variety of campus applications are impacted, including the following applications:

    • CyberBear
    • NetID lookup tool
    • AIQ
    • Academic Planner
    • Electronic Banner Request Form
    • U Approve
    • eProp
    • GTO
    • Griz Mart
    • InfoGriz

    We appreciate your patience as they work to restore the system.

  • Voice mail issues continue May 5, 2017 2:01:44 PM

    Campus is experiencing on-going voice mail issues. The manufacturer and vendor are working to resolve the issue. Status updates will be posted here.

  • Scheduled Maintenance: Upcoming DFS Unavailability Apr 21, 2017 1:43:05 PM

    The UM Distributed File System (DFS) will be unavailable April 29th starting at 6:00 PM until April 30th at 12:00 PM for maintenance. During this time, you will not be able to access your share on the DFS server. Your files will be unaffected during this maintenance.

    We apologize for the inconvenience and we thank you for your patience as we continue to maintain our systems.

    If you have not already, we encourage users to take a look at UM Box - UM Box is a cloud-based file storage and collaboration tool available for free to anyone who has a UM NetID. With Box, you can share files, collaborate on documents with others on campus and beyond, back up documents and access your files from any computer or mobile device. With UM Box, you have unlimited storage space. To find out more information about UM Box, please go to: https://www.umt.edu/it/support/box/default.php. If you have already moved all of your data to UM Box, you can ignore this message.

  • Additional Voicemail downtime Mar 22, 2017 12:29:41 PM

    We will be upgrading the service manager, which failed to update last night, this evening, Wednesday, March 22 with an associated 2 hour down time of voice mail between 7:00 pm – 9:00 pm. The telephone system will be accessible and campus and emergency phones will be working but voicemail and menus will not function.  All greetings, messages and VM settings will be retained but voice mail will not be accessible nor will it answer during the outage.  Anyone that calls during this time will receive a continuous ring without going to voicemail.  Numbers that are setup to use a menu will experience the continuous ring also. 

  • Voicemail system upgrade Mar 21, 2017 1:31:22 PM

    On Friday, March 31 the voice mail system will be upgraded between the hours of 7:00 pm and 11:00 pm. The telephone system will be accessible and campus and emergency phones will be working but voicemail and menus will not function.  All greetings, messages and VM settings will be retained but voice mail will not answer during the outage.  Anyone that calls during this time will receive a continuous ring, without going to voicemail.  Numbers that are setup to use a menu will experience the continuous ring also.

  • Telephone system upgrade Mar 21, 2017 1:29:42 PM

    On Tuesday, March 21 we will be upgrading the telephone system between 7:00 pm and 11:00 pm with only an anticipated actual service outage of up to one hour during this time frame.  During the actual service outage the entire phone system will be down, with no incoming or outgoing calls.  All phones on campus, including emergency phones, will not be functional during the actual service outage. Anyone calling a University number will get a continuous ring, without going to voicemail.  

Please contact itcentral@umontana.edu or call 406-243-4357 with any questions or comments.