Migration Process

A schedule for your department's migration can be found here.

What is Changing?

With this change, UM’s email service will now be hosted off-campus. In general, interacting with your email on a day-to-day basis will remain unchanged. However, there are some key benefits:

  • Increased stability and reliability
  • Upgraded Outlook for the web experience
  • Better integration with other Office 365 offerings and UM Box
  • Faster iteration of new features

What to Expect

What You Should Do

Before the Migration

  • You will receive an email message with the date of your mailbox migration as well as links to support articles related to updating applications and mobile devices.
  • Please visit UM Solutions Center and familiarize yourself with the instructions for restarting and updating the settings of applications and devices. You may also consider printing these instructions, so you have them handy in case you are unable to immediately access your email after the migration.
  • No other action is required on your part during this timeframe. All of your other settings, folder structures, and existing mail will be retained and updated during the migration.

During the Migration

  • You may continue to utilize your mailbox during the migration period, no email will be lost during the migration.
  • Please note that there may also be brief periods of inaccessibility once the migration is complete. 

After the Migration

  • In most cases, restarting and updating the settings of applications and devices will be necessary.
  • Verify that you can access, send, and receive email via your usual methods (desktop, mobile devices, webmail, etc.). For instructions on configuring various email clients and devices post-migration, please visit the UM Solutions Center.
  • Review Office 365 Email Known Issues.
  • Report any issues to the Central IT Helpdesk at 406-243-HELP (4357) or e-mail italk@umontana.edu.
  • If you use OWA (Outlook Web App) to access your email, please note the new URL you will use following the migration: https://outlook.office365.com/umt.edu


Support Contact

  • For all questions about your Exchange Email migration to Office 365, please contact your direct IT support or the Central IT Helpdesk at 406-243-HELP (4357) or e-mail italk@umontana.edu.