FAQ

Please see the navigation menu for special support on select products.

The purpose of the IT software FAQ is to provide helpful information about some of the software products available through Central IT, distributed IT, and the UM Bookstore. Check back often as new questions and answers will be added as they arise.

Support

For each product the university purchases, there is a particular way to request the product.  Please see the product page for the appropriate request format.  If you cannot find the product listed, please check with your department.

IT Central: For issues with basic troubleshooting and NetID issues, contact the IT Central Help Desk at 243-4357 or visit Social Sciences, 120, Monday-Friday 8 a.m. - 5 p.m. 

Employees: Many academic units and administrative offices provide IT support for employees in their areas.  Find out who supports you.

Students: Student Affairs IT and UMOnline provide additional IT support for students. Find additional student support.

For each product the university purchases, there is an assigned entity that provides product support.  Please see the product page for the appropriate software support.  If you cannot find the product listed, please check with your department.

No, the university does not currently have a campus-wide license for Endnote. However, the UM Bookstore provides a couple of options for purchasing Endnote. The software can be purchased as a single copy, or per 5-pack. Please check with the UM Bookstore if you have additional questions. Additionally, CDW-G offers options for purchasing the software. If you are a GrizMart user, you can login and search for Endnote.

No, SAIT has a license for 300 concurrent seats. UM Foundation has a license. SOBA is exploring license options.
Yes, through SELL. Contact: Robert Squires, 243-6056

Mobile

You can access your student email one of two ways on your mobile device:

Access via browser - Open your preferred browser on your mobile device.  Go to my.umt.edu and login to UMConnect with your credentials (NetID & Password).

Access via app - Open up your settings on your mobile device.  Find the "Add Account" option, and select Exchange Email Account or Corporate Sync.  Your email address should be entered in the format NetID@umconnect.umt.edu with your usual NetID password.  For assistance with this process, contact IT Central Help Desk at 243-4357 or visit Social Sciences, 120, Monday-Friday 8 a.m. - 5 p.m. 

Search the appropriate app store for your device to see what products are available:

iPhone: Apple App Store

Android: Google Play App Store

  • Create a strong password for your mobile device that is easy to remember, but hard to guess. Don't use common words, names, birthdays or any personal information in your password.
  • Use your device's auto-lock feature. We recommend you set your auto-lock to take effect 5 minutes from the last activity.
  • Don't share your device with others. Since you can't set separate passwords on your mobile device, like you can when logging into computers, it's best not to share your device with anyone.
  • Back up your data regularly. We recommend syncing your mobile device with your computer.
  • Delete any text messages or emails that contain sensitive information. We recommend that you never disclose sensitive, personal information about yourself via a text message or email. Sensitive personal information can include your driver's license number, social security number, password, and account numbers.
  • Mobile device companies regularly provide updates to the mobile device operating system which include security patches. Check with your device manufacturer for information on how to get the most recent updates.
  • Apple's iCloud service offers backup for your Apple devices with iOS5. Once you set up the service, it encrypts your data and backs up daily as long as you are connected to the Internet via wi-fi, are connected to a power source and have your screen locked.
  • Be cautious about what applications you download.  Prior to installing a new app, check the ratings and comments to be aware of what the app does and what information it may access on your mobile device.
  • Be aware that malware (viruses and trojans) and fraudulent applications exist. Only download mobile applications from authorized application stores like the Apple App Store or the Android Market.
  • If you lose your mobile device, report the loss immediately to your carrier (if you've lost a cell phone) or your company (if you've lost a company-owned mobile device). Here are quick links to 4 of the major U.S. carriers: AT&TSprintT-Mobile, or Verizon.
  • If you believe your device has been lost or stolen, immediately go online and change passwords for financial and personal accounts to prevent any identity theft or fraud.
  • Don't "jailbreak" or "root" your mobile device.  Jailbreaking or rooting means you are overriding some of the software features and limitations of the mobile device. Although this may be tempting, this leaves your device more vulnerable to attacks and compromises.  It can also void warranties and render your phone completely unusable.

*information taken from https://security.intuit.com/protect-your-mobile.html 

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