Accessible Navigation.

Departmental user support

Description

Central IT provides desktop and user support to departments for networking, printing, operating systems, mobile device integration, email, file-storage and other services as well. Departmental user support is offered at two levels: standard and critical. All services are supported in both levels, critical support receives top priority services during all business hours. Specifics about the services levels are published in a standard service-level agreement (SLA) that can be requested from IT.

How to request

 Contact IT Central Help Desk at 243-4357.

Charge

$55/user for critical service level agreement. $45/user for standard service level agreement.

Eligibility

Any official UM department or organization.

Availability

Monday-Friday, 8-5.

Primary owner

Technology Support Services