Voice mail instructions

To access voice mail dial:   6245 (MAIL)

From an outside line call: (406) 243-6245

  • Password must be 5-15 digits long. You may not use your extension, have only consecutive numbers or just one digit repeated.
  • Messages that have been listened to will be deleted after 7 days.
  • Callers can bypass a voicemail greeting by pressing “#”.
  • If you do not have a personal verification the system will say your name as typed into the voicemail system with automated speech.
  • Should your mailbox become disabled, contact IT Telecommunication Services at 243-4696.

Log on from your own telephone

From own telephone with a MESSAGE key:

  • Lift handset or listen for dial tone
  • Press MESSAGE key or dial 6245
  • Enter password followed by  #

(your initial password is the last 6 digits of your UM ID (790) number)

Alternative log on from outside line

  • Dial 406-243-6245
  • “To access your mailbox press #, to leave message for someone on the system enter their number.”
  • Please enter your mailbox number followed by #
  • Enter password followed by # 

Password must be a minimum of 5 digits

  • Log on to MAILBOX
  • Press 84
  • Enter current password followed by #  (If you have a new mailbox, your initial password is the last 6 digits of your UM ID (790) number)
  • Enter new password followed by #
  • Enter new password again followed by # (Hear..”Your password has been changed”)
  • Log on to MAILBOX
  • Press 82
  • Press 9 for Personal Verification (Hear..”The personal verification is…” or “There is no name for personal verification of mailbox…”)
  • Press 5 to record and wait for tone, then speak your name.
  • Press # to stop recording (Hear...”The personal verification is…”)
  • Press 2 to hear name again
  • Press 5 to re-record and # to stop recording
  • Press 4 to exit to main menu

To record greetings:

  • Log on to MAILBOX
  • Press 82
  • Press 1 for Personal Greeting;  Press 2 for Optional Greetings; Press 3 for Extended Absence Greeting
  • Press 5 and wait for tone to record
  • Press # when greeting is complete           
  • Press 2 to replay greeting
  • Press 5 to re-record and # to stop recording
  • Press 4 to exit to main menu

Note: Extended Absence Greeting is automatically active once recorded.

To delete your Extended Absence Greeting press 76.

  • Log on to MAILBOX
  • Press 2 to play message
  • Press 2 to play message again
  • Press # to pause during playback
  • Press 2 to continue
  • Press 1 to skip backward 5 seconds
  • Press 3 to skip forward 5 seconds
  • Press 76 to delete message
  • Press 76 to restore message

Note:   Messages are automatically saved unless deleted by user or system parameters. 

  • Press 6 to move to next message
  • Press 4 to move to previous message
  • Press 86 plus message number plus # to go to a specific message

Reply to/call sender/forward a message from another user

  • Press 71 to reply
  • To attach original message press 9 for yes or 6 for no
  • To begin recording press 5 to end recording press #
  • Press 2 to play message
  • Press 79 to send message
  • Press 76 to delete

Urgent=1; Private=4; Time delivery=6

  • To call the sender of the message when listening to the message
  • Press 9 which rings the user’s telephone

To forward a message from your mailbox to another user’s mailbox

  • Press 73 for the forwarding prompt
  • Enter the mailbox number or a name followed by  #
  • Enter additional mailbox numbers separated by #
  • Press additional # to end the list
  • Press 5 and wait for tone to record your message
  • Press # to stop recording
  • Press 2 to play message
  • Press 79 to send the message
  • Press 76 to delete

Allows leaving a message in multiple mailboxes

  • Log on to MAILBOX
  • Press 75
  • As prompted, enter mailbox number followed by #
  • Enter additional mailbox numbers separated by #
  • Press additional # to end the list
  • Press 5 and wait for tone to record your message
  • Press # to stop recording
  • Press 2 to listen to message
  • Press 79 to send message
  • Press 76 to delete OR
  • Press 70 to hear message options (optional) 
  • Press * for general help
  • Press 7* for message command help
  • Press 8* for mailbox command help
  • To hang up press 83
  • Press 5 or #
  • Wait for tone and record message

With the Incoming Messages Blocking option, you can choose if you want Messaging to allow or
prevent your callers from leaving voice messages.

  • Press 80
  • For message blocking, press 7
  • To turn blocking on press 1, to turn blocking on only when your extended absence greeting is recording press 3.
  • To exit press #

To leave a message for someone without directly ringing their extension

  • Dial 3940
  • When prompted enter mailbox number followed by #
  • Wait for tone and record message
  • Hang up when finished or press 1

If you answer multiple lines from your phone you may experience difficulties using express messaging.  

Contact IT Central at 243-HELP (4357) if you do.  

New Features

Email Enabled Voice Mail

(Outlook 2010, 2011, 2013 and Mac Mail)

See caller ID and listen to messages on your computer in the desktop versions of Outlook and Mac Mail.

Outlook 2010

Outlook 2013

Outlook 2011 for Mac

Mac Mail

Avaya Web Message Access

(on campus or using VPN access)

Access, listen and manage your voicemail through a supported web browser.

Web Message Access Cheat Sheet

Need Help?

Contact: IT Central @ 243.4357 or itcentral@umontana.edu