| Title: | Computer Support Specialist I - # 471430 |
| Position Type: | Staff |
| Department: | Continuing Education (CE) |
| Closing Date: | OPEN, Screening Begins 1/16/2009 Applications received after 5pm on 1/15 may be considered |
| Schedule: | Full-time, 12 months/year 1.0 FTE |
| Entry Rate: | $12.871/hr. - $14.347/hr. |
| Benefits: | Medical Insurance/Mandatory Retirement/Professional Development/Partial Tuition Waiver/Wellness |
| Union: | Montana Public Employees Association |
| Probation: | Subject to a minimum 6-month Probationary Period
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Position is responsible for providing high-level development and maintenance support for CE websites, databases, Blackboard for UMOnline and Elluminate. Duties include but are not limited to: serving as an informational and service contact for Extended Learning Services (XLS) with a focus on UM Online; producing training and performance support materials for users (faculty and students) for all systems used by CE (Blackboard, Elluminate, and Maven); assisting with course shell creation and management; collaborates with IT staff members from the UM community; conducting training sessions as needed; assisting with assessing effectiveness of Learning Management System (LMS); developing and maintaining related databases; gathering data and providing reports as needed; participating on operating committees
Performs technology management for UMOnline to include but not limiting to: assessing changing technology needs; assisting in implementation of LMS functions and designs settings; monitoring and troubleshooting online course delivery; managing databases and secure web-based databases for internal data tracking; investigating Blackboard building-block technology and implements; assisting in installing publisher content and course cartridges
Position will demonstrate experience in supporting instructional technology and web-based course delivery technologies (Blackboard CMS); ability to prepare, compile, and disseminate written and online documentation; experience with operating systems, file structures, formants and protocols; ability to develop expertise in other course management systems and other instructional technologies such as Elluminate; experience with web development tools, web graphics, media technologies, HTML and digitizing content; effective written and oral communication skills with the ability to establish and maintain effective working relationships with a diverse population; ability to function well within a team environment; ability to maintain field currency and research technical trends; demonstrates organizational, multi-tasking, time management, and problem-solving skills; ability to conduct training sessions and share complex information with others; ability to maintain and troubleshoot hardware and software issues and provide effective solutions; skill in the operation of personal computers and related word processing, spreadsheet and database software with the ability to learn new software: database design and development experience; ability to work evenings and weekends on an occasional basis; ability to travel locally as needed
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| Minimum Job Qualifications |
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High school graduation and three (3) years of related computer experience, or an equivalent combination of education and experience
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| Required Knowledge, Skills & Abilities |
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Demonstrated experience in web development tools, web graphic tools, media technologies, HTML, digitizing content and server administration.
Demonstrated experience with system administration of web-based course management systems; supporting instructional technologies
Demonstrated experience with networking hardware, software and system administration software, tools and procedures
Knowledge of various operating systems, file structures, formats and protocols
Effective interpersonal, public relations, and communication skills, including ability to create and maintain positive relationships
Ability to share complex information with others; plan and execute training sessions
Demonstrated skill in the operation of personal computers and related word processing, spreadsheet and database software
Demonstrated database design and development experience
May be required to work evenings and weekends on an occasional basis; must be able to travel locally as needed
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| How To Apply/Submitting Materials |
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Prepare the following and specifically address the position number and title applying for and the above-described knowledge, skills, abilities, and job qualifications in your Cover Letter:
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Criminal Background Investigation is required prior to Offer of Employment
In accordance with University policy, finalists for this position will be subject to criminal background investigations.
ADA/EOE/AA/Veteran's Preference
Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation. As an Equal opportunity/Affirmative Action employer, we encourage applications from minorities, Vietnam era veterans, and women. This material is available in an alternative format upon request. Qualified candidates may request veterans’ preference in accordance with state law.
References
*References in addition to those listed on the application may be contacted without applicant's prior approval.
Testing
Individual hiring departments at UM-M may elect to administer pre-employment tests, which are relevant to essential job functions.
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