Laptop Support Policies

The IT Department has a very talented but very small IT staff. In order to provide the highest level of support to our students, faculty, and staff the IT Department has implemented a few important policies. Please be aware of these when you request laptop support.

What We Can Do...

Support for Recommended Laptops: The IT Department provides full support for recommended computers. This includes software support and next-day, in-house warranty repairs.

Support for Non-Recommended Laptops: Very limited support is provided for non-recommended computers. No warranty repair service is offered for non-recommended computers.

Support for non-recommended laptops is limited to:

• Laptops running the recommended operating system. (For laptops with a pre-Windows XP operating system, the IT Department can attempt to recover data, but can provide no other services.)

• Installation of recommended software. Students MUST present original software disks or proof of license before the IT staff can install software.

• Diagnosis and repair of minor laptop hardware problems:

  • Installation of memory upgrades;
  • Installation of new hard drives;
  • Installation of new network cards, and modems;
  • Configuration of existing hardware.

What We Can't Do...

NO Support is provided for:

• Additional computers owned by UM law students. The IT staff can only support one computer per student.

• Computers owned by friends or relatives of enrolled students. This is a mis-use of state services and is absolutely forbidden. Please do not even ask.

• Computer peripherals such as printers, scanners, iPods, etc.