Overview

Student Affairs IT offers a wide variety of services to Student Affairs departments. A more complete list can be found on the staff services page. Below is a list of the most commonly utilized staff services.

Desktop, printer, and application support services

Departments receive TEC weekly scheduled departmental visits and can utilize phone support Monday through Friday from 8AM-5PM. SAIT provides general desktop user support, including support for many standard software packages such as Microsoft Office. SAIT also provides advice in the purchase of new hardware. SAIT may opt to refuse support for devices not approved by SAIT prior to purchase.  This is to maintain a manageable standard of support for standardized devices.

Printer Services

SAIT handles the setup of new network printers (provided that printer is approved by SAIT before purchase) and ensures the printer is accessible from the SA print server and the SA Citrix Application and Published Desktop Servers.

Active Directory services

SAIT supports creation and maintenance of user and computer objects (accounts) in the Active Directory. Mailbox creation is handled by Central IT upon SAIT request. SAIT staff will provide user object maintenance support within the Active Directory (password reset, group memberships). SAIT also provides and maintains logon scripts for all SA users to automate some settings and events.

Thin Clients

SAIT provides funding for a number of thin clients each year to be deployed in departments when machines need to be replaced.  These small eco-friendly units meet most basic computing needs, however there are still circumstances where some users need access to specialty applications and thin clients cannot be used.

Managed Web Hosting

SAIT provides a fully managed web hosting solution for department websites, as well as third party web applications. In addition to standard backup regimes, SAIT maintains a set of cold standby servers for quick recovery in the event of a disaster.

Custom Web Development

SAIT provides custom web development on a request basis. Custom developed applications can be modified through change requests, and SAIT automatically applies security updates as necessary. SAIT also provides custom development for use within Cascade Server CMS. Custom application development can include traditional desktop web applications as well as mobile.