MUS Guidelines and UM Plans: Food Services

MUS Guideline 1

  • Establish hours of operation that allow for facility occupancy that meets social distancing guidelines and allows proper cleaning and sanitation. Specific approaches should draw from established CDC guidelines and ACHA guidelines.

The Food Zoo will extend all meal periods and close for 30 minutes between each meal period. All service counters, beverage areas, tables and chairs, entries, door handles and points of sale will be cleaned and sanitized during this period.

Weekly schedule:

  • Monday-Friday:
    • Breakfast 7 a.m. to 10 p.m.
    • Lunch 10:30 a.m. to 3:30 p.m. 
    • Dinner 4 to 7:30 p.m.
  • Saturday and Sunday:
    • Brunch 10 a.m. to 3:30 p.m.
    • Dinner 4 to 7:30 p.m.

All dining operations will be open through the lunch hour Monday through Friday to spread out guests between operational units.

Marketing will remind students, faculty and staff to visit smaller units to help reduce overcrowding.

All Campus Dining operations will establish and follow a protocol requiring cleaning of all surfaces prior to opening and closing and every 30 minutes. This includes all publicly-accessible areas like counters. Staff will be scheduled and assigned to these cleaning duties. Plexiglas shields will be installed where appropriate.

MUS Guideline 2

  • Require all dining facility staff to wear face masks and gloves while working.

Campus Dining employees will wear masks while on duty in all operations. Guests will be required to wear masks in all operations when not actively eating and drinking. 

MUS Guideline 3

  • Plan to limit the number of individuals dining in a single facility at one time. Dining hall capacity should achieve appropriate physical distancing of diners, and, once the target capacity is reached, an additional individual should only be allowed entry when another leaves.

The Food Zoo will control entry during peak periods by limiting entry to the south side only. The cashier assigned to this station in coordination with the Person in Charge (PIC) will determine when and how long to limit entry. This will be determined by an observation of open seats and the length of service lines. Once entry is halted, we will wait for a guest to leave before allowing additional entry.

All other dining operations will control entry as needed. Busier operations like The Market, R+R and Food Court will schedule and assign an employee to control entry during the morning coffee rush and busy lunch hour. Guests will be asked to wait in queue lines with proper physical distancing.

MUS Guideline 4

  • Eliminate buffet-style, self-serve food and beverage stations and replace with staff-served meal stations.

This will be done in the Food Zoo. Unfortunately, the requirement to temporarily suspend self- service options will significantly slow service times as each guest will need to make multiple decisions and communicate them to a service person. Average service time will be close to 3 minutes per person.

This will be done in catering where applicable.

Self-service soda fountains will be cleaned frequently and no refills or personal cups or mugs will be allowed. Campus Dining will follow health department guidelines for this item.

MUS Guideline 5

  • Develop traffic flow patterns and seating arrangements for each venue that allow for social distancing and discourage unnecessary congregating. Physically spaced (6-foot) floor markers should be used for waiting lines outside and inside the facility. Inside the facility there should be an appropriately limited number of tables and chairs per table.

The Food Zoo and R+R will reduce the number of chairs at some tables to reduce congregating.

Campus Dining will work with University Center staff to reduce the number of chairs in the Commons area outside of the Food Court.

Guests may not exceed capacity table as defined by the Missoula City-County Health Department.

Guests may not move tables and chairs without permission from the operational person in charge.

Guests waiting for concessions food will need to queue down the hallways or concourses to not block traffic.

Campus Dining will work the Adams Event Center and Intercollegiate Athletics to develop proper signage. The Adams Event Center and Washington-Grizzly Stadium will have all events approved by MCCHD.

MUS Guideline 6

  • Promote more pre-order, curbside pick-up, delivery, and “grab-and-go” food service options.

Selected areas will allow pre-ordering to speed up delivery of products. Big Sky Burgers and Fries, and the new pizza operation in R+R will start the process.

More grab-and-go options will added to all operations where there is room.

MUS Guideline 7

  • Arrange for food delivery to students in isolation or quarantine.

Campus Dining will work in cooperation with Campus Housing and the Q&I Coordinator to support students in quarantine or isolation due to COVID-19.

Students in isolation or quarantine will have seven-day meal boxes delivered. Students with food allerties or other dietary restrictions will have custom boxes designed by the registered dietitian. The students will be responsible for preparing their own meals during this period, with the exception of one hot meal per day delivered by Campus Dining.