Provide Student Support Services

Introduction

In the Division of Student Affairs, we are dedicated to fostering a campus community where students can experience being a Griz to the fullest. By definition, students are at the center of everything we do in Student Affairs. We take great pride and care in providing learning opportunities that support each student's intellectual, social, cultural, emotional and physical development. We do our best to serve the needs of students in all aspects of student life outside the classroom, while at the same time working with Academic Affairs to support student learning.

Serving Our Students

All UM student services offices will provide in-person and remote access and advising based on student circumstances and need. Clear contact information and details will be posted on each offices’ website and on the exterior doors of buildings.

For smaller populations, VETS and American Indian Student Services, direct emails will go to these population regarding accessing services in the various delivery methods. Those offices also provide multiple communications weekly regarding their availability. Disability Services for Students is working with students who are requesting remote learning as part of their disability accommodations. 

 

Remote Technologies

UM student services offices have trained all personnel on the use of remote technologies. Many have already established “Zoom Rooms” whereby students and staff can quickly jump on for brief chats for questions and concerns. Box has also been highly useful for sharing documents and will be just one way that our tutoring and writing programs provide their services remotely.

Curry Health Center

While Curry Health Center remains open for all services (medical, dental, counseling, wellness), CHC will continue to use tele-health as an alternative delivery strategy when providing care to students. Providers have been trained in these tele-health models and appropriate procedures have been established in accordance with accreditation standards. CHC uses HIPAA compliant version of Zoom software for all tele-health services.

All employees are furnished and will wear appropriate PPE for their respective work area.  Working with the Montana Department of Public Health, CHC will  provide COVID-19 testing for students with symptoms associated with COVID-19. CHC does not currently provide asymptomatic (surveillance) testing for the campus population.

CHC is using a single point of entry (Main Entrance) for accessing the facility. Hand sanitation stations have been set up at various locations around the facility and visitors to the clinic areas are required to wear a face mask.

Visitors with COVID-19-type symptoms will be directed to proceed to the north side of the clinic (in the alley), where walk-up, bike up, drive-thru testing can be conducted. Call CHC at 243-2122 to arrange for a COVID-19 test or speak to a care provider if you're exhibiting symptoms of feeling ill. This will minimize potential contact with others and the testing area is more easily cleaned.

CHC will continue to use its existing online portal to allow for online appointment scheduling and patient care information.

CHC requests patients call first before coming to CHC so that we can adequately stagger appointments and eliminate congestion in waiting areas. Seating in reception areas has been reduced to encourage appropriate social distancing.

Plexiglas shields have been installed in reception areas.

CHC will use university-designed signage to inform visitors of procedures when in the building.

CHC will provide regular updates (at least weekly) on CHC website informing visitors of service options (e.g., online, in-person, telephone, etc.) and procedures.

Administrative staff have been trained to inform visitors of various delivery modes available to them, when appropriate.

CHC's health information team will continue to provide updates and information regarding COVID-19 as well as the full range of services for students.