Student Information

Returning to campus after Spring Break

As of March 23, the University of Montana will conduct all courses through remote instruction methods that do not require in-class presence. 

Most campus services are now being offered remotely, online and over the phone. All students residing in UM residence halls are strongly encouraged to make plans to move out of our residence halls as soon as possible. 

IMPORTANT:  If you traveled over spring break to an area with a Level 3 travel advisory from the CDC for widespread or ongoing community spread of COVID-19, you are required to contact the Missoula City-County Health Department at 406-258-3896. The Health Department will provide guidance on monitoring for symptoms and whether you need to limit movement in the community. As of March 19, Level 3 countries include China, Iran, most European countries, the UK, Ireland, Malaysia and South Korea.

Additionally, on March 19, Gov. Bullock issued travel advisory for people arriving in Montana from out-of-country.  Individuals who have traveled internationally are advised to self-quarantine for 14 days.  

UM Housing

We strongly encourage students living on campus to make plans to move out of the UM residence halls as soon as possible. However, while we are strongly encouraging student to leave, no one will be evicted from our halls. We will find suitable accommodations for those who cannot travel home or do not feel safe doing so.

Thank you for your patience and flexibility in this unprecedented time. We care about the health and safety of our residents and staff and are working hard to support everyone as we respond to an evolving situation.

In order to maintain social distancing and cleaning procedures in the halls, we ask students not returning to the residence halls who wish to come pick up their things to sign up for a time slot over the next week to do so. Once that time has passed we will communicate with anyone remaining in the halls regarding coordinating move outs between then and the end of the semester.

To sign up for a checkout time during the week of March 20-28

  • Log into your myHousingPortal (https://umt.edu/myhousingportal).
  • Select the Spring 2020 Check Out Sign Up option from either the grey menu bar or the menu icon.
  • Select a time from the available slots in the calendar.
  • Once you select a time, confirmation will show on your screen and you will also receive a confirmation email with your timeslot details and checkout instructions.

Carts will be available in the lobbies for your use. Please follow any posted instructions and return carts to the same lobby when you are complete. Students do not need to interact with staff to check out. Simply get an express check-out envelope from outside your area desk, fill it out, put your mailbox key and access card (not Griz Card) in the envelope, and place it in the Express Checkout Drop Box on the office door.

Please practice social distancing whenever possible during the move-out process. Do not congregate at the desk or in hallways. Also due to limited space in the hallways and rooms, please limit the number of people helping you move your belongings out to one person.

Refunds of room and board fees will be issued for the period from March 23 through the end of spring term. Students must complete a cancellation form to be eligible for the refund. The cancellation form, as well as specific procedures for processing refunds, will be available Wednesday, March 25. Please watch for further instruction as it becomes available. Please allow until April 15 for reimbursement payment.

Please note we have limited storage available on campus and will work to make other arrangements. If you need to discuss storage, call 406-243-2611. Students with items currently in storage should call that number. We will grant you access to your storage unit as quickly as possible, but please be patient with our response time.

In addition to on campus storage, Eagle Self Storage in Missoula is offering one month free storage rental of a 5x10 unit to the first 40 to 50 individuals. This offer is only for UM college students with valid ID. The special starts now and runs until April 30. On May 1 normal rental prices will begin again. If you are interested, call Eagle Self Storage at 406-251-8600 or visit www.eagless.net.

While we strongly recommend students do not return to the residence halls, we do understand that is not realistic for some students, and we will do our best to support you. These are some of the operational adjustments you can expect. Further adjustments will likely be made when we know how many students will remain in the halls.  

Area coordinators and area desk administrators will still be working and available via phone or email. Area coordinators also are able to meet students via Zoom. Most resident assistants will still be engaging with residents, though they may not be present on every floor. Your area coordinator will update you on the staffing in your building next week.

Area Desks will be open from 9 a.m. to 4 p.m. weekdays and 10 a.m. to 2 p.m. on weekends. We only will provide services for packages and lockouts. Other services will not be provided, including checking out equipment, games and kitchen supplies. If you need assistance outside of these services, call the duty phone (follow this link for your Area Desk and Duty phone numbers) before visiting the desk as we are trying to limit the foot traffic at the desks. If you have maintenance issue work orders, those should be entered online through the myHousingPortal. If you have an emergency maintenance issue, call the duty phone.

Outside of these hours, staff will be able to respond to the duty phone for emergencies but we will not be able to issue packages. During this time, it is imperative that everyone take responsibility for their mailbox key and access card to lessen the number of lockouts. This is for the health and safety of you and of our staff.

IMPORTANT: If you develop fever, cough and/or difficulty breathing or have been in close contact with someone who has had a positive test for COVID-19, call CHC 406-243-4330 to discuss your illness and plan for how we will see you at our clinic. Curry Health Center now offers a cold and cough clinic. Please use the west entrance to access this clinic.

If you are sick, do not knock on your RA’s door or visit the Area Desk. You should try to stay in your room and contact Curry for further instructions. Report all illnesses to UM Housing online.

All students are expected to follow the Student Conduct Code, and residential students must comply with the policies outlined in the Residence Hall Handbook. If a resident is causing a serious disruption or posing a risk to the health and safety of the residential learning environment, they may be asked to move out of the residential facilities immediately.  

The guest policy is being suspended during this time frame. Until further notice, residents may not have guests or visitors in their residential areas, including personal space and community spaces such as lounges. We are defining guests as any persons not approved to live in a specific building (i.e. students who live in one building may not visit another building). Further, we are encouraging residents to limit entering personal spaces of other approved residents and implement suggested practices of self-hygiene and social distancing in common spaces.

The Housing Office will be staffed from 9 a.m. to 4 p.m. Monday through Friday, but the doors will remain locked. We ask that everyone call 243-2611 or email before they walk over to the office. We will allow people in if they cannot be assisted over the phone or by email. 

We encourage rent payments to be made by phone or by check. We will only take in person rent payments from 9 a.m. to noon.

Area desks will be staffed from 9 a.m. to 4 p.m. Monday through Friday and from 10 a.m. to 2 p.m. weekends. 

The office will be staffed from 9 a.m. to 4 p.m. Monday through Friday, but the doors remain locked. Residents are asked to call 406-243-3409 for assistance.

The office will be staffed from 9 a.m. to 4 p.m. Monday through Friday, but the doors remain locked. Residents are being instructed to call the office at 406-243-6030 to get assistance.

The office will be open from 10 a.m. to 2 p.m. Monday through Friday, but the doors will remain locked. We ask that everyone call 243-6943 or email before they walk over to the office. We will allow people in if they cannot be assisted over the phone or by email.

Please call UM Police at 406-243-4000 or call 911.

Student Services

Several UM offices are offering their services remotely. Others have changed their operating hours and/or office visit protocal. Please review the summary of services below for details on remote services and other changes to UM student services.

UM's Information Technology services are still available.

We are working with extra precautions to provide appropriate social distancing and the safest environment for our employees and clients. With this in mind, IT is closing walk-in support at locations in Social Sciences, the UC Service Desk, UM Online and the CHBPS IT Helpdesk.

Please understand we have increased call volume and limited staff, so we encourage you to visit the appropriate sites if possible for information that may help address your issue:

Students – Keep on Learning

Faculty/Staff – Keep on Working

Instructors – Keep on Teaching

If you need to call, IT employees are available at 243-2002 or 243-4357 for immediate remote assistance between 8 a.m. and 5 p.m. Monday through Friday or to schedule in-person aid. There is a possibility that you may need to leave a voicemail, which we will work diligently to address as promptly as possible during business hours. (Note: some return calls may come from non-UM numbers as we have a number of employees working remotely).

You may also submit a support ticket at umt.edu/solutions for non-urgent issues.   

In order to create social distance for on campus dining, all self-service dining options at UM have been suspended. The Food Zoo entry is limited to the north doors. Only to-go meals will be offered. The Food Zoo dining room will not be open for guests to stay and eat, and all patrons will need to leave the dining room as soon as they have obtained their carry-out meal.

Campus Dining has discontinued allowing personal water bottles or coffee mugs for safety. Campus Dining will modify its hours to non-continuous service, but will allow students who have the “Food Zoo Exclusive” meal plan to change to the “All Campus Meal Plan,” which gives access to use their plan at the Market in the UC.

Hours of operation for dining effective Monday, March 23, are: 

  • Food Zoo –  Breakfast: 7-9 a.m.;  Lunch: 11 a.m. to 1:30 p.m.;  Dinner: 5-7 p.m.; seven days per week (no weekend brunch)
  • The Market – 8 a.m. to 5 p.m., Monday-Saturday; Sundays 9 a.m. to 5 p.m.
  • Jus Chill’n –  8 a.m. to 4 p.m., Monday-Friday
  • All other Campus Dining operations are temporarily closed. 
Visit the Campus Dining website for more information.

To minimize the impact of COVID-19, the Maureen and Mike Mansfield Library is closed to user visits, with limited exceptions. The Missoula College Payne Family Library is completely closed. 

We understand the Library is essential for the continuity of teaching, scholarship and learning at UM. Access to electronic resources and research and instruction support remains available. Please visit our Library Resources for Remote Research and Instruction website for information about library services and resources that are available online. 

Physical Course Reserve materials are not available while the library is closed. Whenever possible we will provide electronic copies of physical course reserve materials and will purchase electronic versions if available. Email library.circ@umontana.edu or call 406-243-4071 if you need access to a course reserve item. 

The library will admit UM users with prior appointments beginning Monday, March 23. Campus users with valid Griz Cards will be able to make an appointment using an online calendar system linked from the library homepage for computerslaptopsstudios and the Accessible Technology Room. Appointments will be available from 8 a.m. to 5 p.m. Monday through Friday and must be made 24 hours in advance. 

Laptops may be reserved as long as they are available. Laptops checked out will be due at the end of the semester. 

The following labs are open for student use: 

  • Liberal Arts Room 139. 8 a.m.-5 p.m. Monday-Friday
  • Gallagher Business Building Room 209.
    • 9:30 a.m.-5 p.m. Monday, Wednesday.
    • 8 a.m.-1:30 p.m.; 3:30-5 p.m. Tuesday, Thursday
    • 10 a.m.-3 p.m. Friday
The Mansfield Library has 20 computer stations available for use by appointment olny. See computer station availability here.

Library also has a limited number of laptops available for checkout.

UMOnline is developing resources to assist faculty and students in continuing instruction remotely. Visit Keep on Learning for instruction, tools and support geared toward students.

Upcoming Zoom tutorials

Zoom may become a vital tool for campus in the weeks ahead. If you have never used Zoom, join UMOnline for one of our Open Sessions. You will get the chance to try the tool, ask questions about how to best use Zoom and the proper etiquette of joining a live session.

Tuesday, March 24 – 3-3:30 p.m.

Wednesday, March 25 – 10-10:30 a.m.

Thursday, March 26 – 3-3:30 p.m.

Friday, March 27 – 10-10:30 a.m.

How to join us?

  • Click on the link of the session you want to join a few minutes before the session starts.
  • You might be prompted to download the Zoom app if you have never used it.
  • The session will start at the top of the hour.

Note: If you cannot attend a Zoom meeting please refer to the Keep on Learning site.

The UM Office for Student Success is offering its services remotely. See the OSS website leads to access the OSS units that provide direct service to currently enrolled students, including:

  • Undergraduate Advising Center
  • Writing and Public Speaking Center
  • Financial Education Program
  • Study Jam Tutoring
  • TRIO Student Support Services

The OSS office in Lommasson 269 will be closed to external guests. Please direct students and other visitors to email officeforstudentsuccess@mso.umt.edu or call 406-243-2800. 

Disability Services for Students will offer services remotely beginning Monday, March 23. Learn about DSS remote service online. Disability Service staff may be reached at 406-243-2243 and dss@umontana.edu.

AISS staff will provide remote service to students via email and Zoom. For assistance with Native American tuition waiver forms, tribal higher education forms, Curry Health and other questions, AISS will be happy to assist you.

Writing and math tutoring is available remotely. Visit the Writing and Public Speaking Center for writing tutoring. For math tutoring, email tutorM@umontana.edu

 
 Please do not hesitate to call or email AISS with any concerns.

Email: AISS@umontana.edu
Phone: 406-243-6308, 406-243-6306

The Experiential Learning and Career Success office has moved to remote advising and services. For individual appointments, students will have the option to do Zoom or phone appointments. Please contact us at elcs@mso.umt.edu to discuss meetings and services. Please keep an eye on your email for Zoom webinars on topics like job search skills, resume tips, interviewing skills, etc.

At this time, professional and licensure testing for March and April has been canceled or postponed.  

Beginning Monday, March 23, the Student Advocacy and Resource Center will offer exclusively remote/telehealth services. We will not have staff in our physical office space on a regular basis, but will continue to offer services via phone, email, and/or video chat (Zoom) options during regular business hours (9 a.m.-4 p.m., Monday-Friday) and after-hours support through our 24-hour support line 406-243-6559.

For scheduling services, contact the SARC main office at 406-243-4429. Students who have an upcoming in-person appointment scheduled in our office with a SARC advocate/clinician should call 406-243-4429 office to set up a telehealth appointment.

We will continue to offer “drop-in” services for both new and returning clients via telehealth options. Please call our 24-hour support line at 406-243-6559 to connect with a clinician for immediate support.

The VETS Office can be contacted by calling 406-243-2744 or emailing vetsoffice@mso.umt.edu. While the VETS office will have staff available, please first communicate via phone or email.

For the rest of the semester, students, faculty and staff who need to come to campus are encouraged to drive, walk or bike to campus. Walking and biking, while maintaining social distancing, can be a great way to get out and relieve stress.

UMPD will waive parking charges for Lot U at the base of the M Trail. ASUM Transportation will resume limited UDASH bus service Monday, March 23. Routes will run with reduced frequency to provide transportation for students who are transit-dependent. Mountain Line will continue to operate bus service for the foreseeable future. For up-to-date transit schedules, visit the UM Transportation website

The Math Learning Center is now open online to help students with their 100- and 200-level math courses. Options include live tutoring through Zoom or through our new “Dear Math Tutor” service. Details and schedules can be found on the Math Learning Center webpage

It is with careful consideration that we have made the difficult decision to temporarily close The University of Montana Bookstore beginning Tuesday, March 24, with a tentative plan to reopen on Monday, April 6. The Bookstore will continue to accept orders online for delivery with free shipping, though shipping times may be longer than usual.

Store manager Michael Corbin will personally answer student and customer requests. Call Michael at 406-303-3690 or email michael.corbin@mso.umt.edu to reach him.

The Bookstore continues to offer free access to eTextbooks through a partnership with VitalSource. Access eTextbooks through VitalSource here.

The Griz Card office in the UC will be open from 10 a.m. to 2 p.m. Monday through Friday, but the doors will remain locked. We ask that everyone call 243-6943 or email before they walk over to the office. We will allow people in if they cannot be assisted over the phone or by email.

While UM's international students have the option to remain on campus to complete their semester, many have received directives from their home countries and/or universities to return home as soon as possible.

Due to the COVID-19 global pandemic, the U.S. Department of Homeland Security and Department of State have temporarily suspended regulations preventing international students from participating in remote classes.

UM faculty members will work with international students in their classes to implement accommodations that will allow the student to complete their coursework remotely. For more information or assistance, email Caroline McLean, assistant director, International Students and Scholars at caroline.mclean@mso.umt.edu

Curry Health Center

Curry Health Center continues to evolve through this ever-changing health event to support a safe and healthy campus community. Please see the changes to services offered below. Continue checking our Curry Health Center web and social media for information and tips on staying safe and well. 

Curry Health Center also strongly urges you to:

  • Stay home when you are sick.
  • Wash your hands often.
  • Call your health care provider’s office in advance of a visit.
  • Practice social distancing. Limit your movements and activities to only those things that are necessary. Limit your visitors and avoid crowds.

Urgent medical care is available during our regular hours of 8 a.m. to 5 p.m. Monday through Friday. Please call 406-243-2122 before coming in. COVID-19 testing is available if needed. The medical clinic is suspending nonurgent, routine health care such as physicals and check-ups.

We are asking that our patients and clients call CHC first before coming in. Our telephone number is 406-243-2122. Please listen carefully to the options and select the one the best meets your needs.

Curry is offering tele-medicine appointments for students who are in Missoula and those who have traveled back home. Medication refills are also available. Call 406-243-2122 to schedule a tele-health appointment.

Curry Health Center is able to complete prescription refills for students, even if they are no longer in the Missoula area. Students may call 406-243-2122 to have a prescription refilled at a pharmacy near them.

Urgent dental care will be available during regular hours. If you have an urgent dental need, please call first. Dental clinic is suspending nonurgent, routine health care such as teeth cleanings and routine exams.

Urgent counseling care will be available during regular business hours. If you have an urgent counseling need, please call first. Our counseling service is working to rearrange current, ongoing care through tele-counseling.

Student Wellness is suspending all outreach presentations and promotional gatherings. The Condom Corner is closed.

The Student Insurance Office will be actively working remotely.

FAQs