Employees may access Mediation Services in a variety of ways:
- Individuals involved in the conflict may contact Mediation services directly.
- Supervisors, Directors or department heads may refer employees to the service.
- Co-workers may contact Mediation Services about an on-going conflict between others.
Mediation services are available free of charge to UM employees.
Mediation helps employees find long-lasting solutions to workplace conflicts. Through a voluntary and confidential process, mediators assist employees with communication so that each person has his or her concerns heard and addressed. The participants voluntarily reach agreement and decide on how to put the dispute to rest. Mediation can help strengthen relationships, increase productivity and preserve the respect and dignity of the people involved in a dispute. While mediation may not be appropriate in all situations. These types of workplace conflicts can be mediated successfully:
- Personality Clashes
- Lack of Communication
- Perceived Inequities
- How You Are Treated
- Productivity Concerns
- Procedural Disagreements
All discussions are held in strict confidence by the mediator and the participants. The mediator maintains a neutral position, facilitating a discussion of issues. During the process, the mediator may meet individually with each person. Once the issue(s) has been resolved, a written agreement is drawn up and signed by each participant. The agreement is kept in force by the parties themselves.
FOR ASSISTANCE, PLEASE CONTACT:
Human Resource Services
Emma B. Lommasson Center, Room 252