Systems Administration Support Specialist Description

Position Objectives

• Assist the System Administrator and Senior Systems Engineer with daily administration of the IT Infrastructure of the Division of Student Affairs
• Work on special projects assigned by the Director or Senior Systems Engineer (SSE)
• Participate in the strategic planning and the direction of technology implementations in the division of Student Affairs
• Support the SysAdmin and SSE with the testing and deployment of Citrix applications and other enterprise-level solutions
• Help with the advanced troubleshooting of end-user support issues within Student Affairs
• Other duties as assigned

Minimum Job Qualifications

High School Diploma and two (2) years of work experience in the Information Technology field, or an equivalent combination of education and experience

Required Knowledge, Skills, and Abilities

• Familiarity with Microsoft networking (Including but not limited to: Domain controllers, name servers, file, security issues and standard computing security procedures/policies and print sharing)
• Demonstrated IT project management experience and knowledge of common administration tools and utilities
• Demonstrated systems administrator experience with profiles, scripts, and Active Directory administration (Including but not limited to:  Active Directory, Citrix XenApp or other terminal services environment, Citrix and/or Microsoft certifications preferred)
• Ability to learn The University of Montana policies and procedures
• Demonstrated high level of initiative, critical thinking skills, and the capacity to self-direct
• Familiarity with the campus card solution (transaction systems, security access)
• Skill and experience in hardware, software, network troubleshooting and problem solving
• Ability to recommend new equipment or applications through research and consultation with vendors
• Demonstrated oral and written communication skills with the ability to work with a diverse group of individuals and maintain professional working relationships
• Time management and multitasking skills with the ability to efficiently distribute effort among various assignments and duties
• Ability to assist in planning the long term growth of the Student Affairs’ IT environment, including network infrastructure, desktops, thin clients, servers, printers and peripherals
• Ability to work evenings, weekends or holidays as required by circumstance

Physical Requirements of the Position

(Qualified candidates must be able to meet minimum requirements and perform the primary functions of the position with or without reasonable accommodation.)
Must be able to move technology equipment and/or supplies weighing up to 50 lbs on a regular basis

Conditions of Employment

 As a condition of employment, the Student Administrative Assistant must

  • Be enrolled as a full time student, but limit course work to a maximum of 18 credit hours (12 credit hours for graduate students)
  • Maintain at least a semester and cumulative grade point average of 2.25
  • Complete at least 12 semester undergraduate or 9 graduate credits each semester
  • Not secure or retain other assistantships or part-time employment without consent of the SAIT Director. Total hours worked in campus positions may not exceed 29 hours per week

Staff members who do not perform according to the standards outlined in this document may be terminated.

 Compensation

 The Systems Administration Support Specialist shall work 18-22 hours per week and shall be paid at the hourly rate reflected in the signed contract.

 Attitude and Commitment

Cooperate with other SAIT staff, and University staff in the Division of Student Affairs.
Show a positive attitude by demonstrating initiative, dependability, and responsibility.
Project a positive, courteous, and helpful attitude toward visitors and staff.  A pleasant and professional attitude should be evident while assisting coworkers.
Behavioral issues or failure to abide by the Student Conduct Code will result in review and possible termination.