TEC Role Description

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Position Objectives

  1. Train and educate students in the use of technology.  
  2. Maintain weekly office hours at the SAIT office and service desk.
  3. Utilize campus resources to solve problems, answer questions and refer problems to appropriate individuals if the TEC cannot achieve a solution. 
  4. Assist with Departmental support:
    • Maintain weekly contact with assigned departments within the Division of Student Affairs. 
    • Respond to technical support requests (tickets) from departmental staff within two business days of receipt. 
    • Troubleshoot and repair, or otherwise address technical issues for Student Affairs users, prioritizing requests via the SAIT Ticket System. 
  5. Assist students:
    • Work on student devices over-the-counter:  
      • Assist students in troubleshooting, diagnosing, and repairing their devices
      • Limit over-the-counter technical support to 20-30 minutes.
    • Work on checked-in student devices:  
      • Utilize ticket system to check-in student machines, keeping accurate records of any modifications or adjustments made.   
      • Troubleshoot, diagnose, and repair student devices.   
  6. Other related duties as assigned. 

Other Opportunities

TECs are encouraged to join one of the following teams to further their technology related knowledge.

Media Team

Put your creativity to work!  Media Team members are responsible for creating advertising slides, posters, and articles for our monthly newsletters.  Additionally, Media Team members have the opportunity to manage the SAIT website and learn relevant media-related skills.  

SAIT Tiger Teams

SAIT works on projects that further the advancement of IT within Student Affairs. Task forces or "tiger teams" will be created and dissolved as these needs arise and are completed.  

Past Tiger Teams include:

  • Digital Signage using raspberry pis
  • Thin Client management
  • Computer Imaging using LANdesk
  • SAIT Survelliance Team

Hiring and Conditions of Employment

TEC hiring for the upcoming academic year will typically occur before the end of spring semester. Related experience, ability to perform the tasks contained within this job description, and availability are taken into consideration. As a condition of employment, the TEC must be enrolled as a full time student, but limit his/her course work to a maximum of 18 credit hours (12 credit hours for graduate students) and maintain at least a semester and cumulative grade point average of 2.25. The TEC must complete at least 12 semester undergraduate or 9 graduate credits each semester. Staff members who do not perform according to the standards outlined in this document may be terminated. 

The TEC may not secure or retain other assistantships or part-time employment without consent of the SAIT Manager. Total hours worked may not exceed 29 hours per week. 

Term of Position

The term of position runs during the academic year from approximately three weeks before the opening of residence halls for Fall Semester until the closing day of residence halls for Spring Semester. Positions will be reapplied for and renewed on a yearly basis depending on program objectives and individual performance of the TEC. TECs will receive information regarding re-hiring for the subsequent academic year before the end of spring semester. 

Compensation

Each TEC works at least 18 contracted hours each week and shall be compensated in with an hourly wage reflected in the TEC's contract.

Training Received

Training provided will lay a foundation of knowledge for the TEC to work productively in the position. TECs are required to attend intensive training sessions each semester to occur approximately three weeks before the opening day in the residence halls. On-going training will take place at regular TEC staff meetings and in-service training sessions.