Proctorio FAQs for Students
The University of Montana administration has approved the use of the proctoring program, called Proctorio, to provide online proctoring capabilities for online quizzes, tests, exams, and other assessments.
What do I need to take an exam that utilizes Proctorio?
Instructors decide on the recording, lockdown, and verification options that are used for an exam, and each exam may have different requirements. You should be prepared to have, at any time:
- Your Student ID
- A reliable internet connection
- Chrome web browser with Proctorio extension added (required)
- A computer with a microphone and webcam
- A well-lit desk or another area
- A quiet and private space in which to take the exam
How do I set up my computer for Proctorio?
Where should I physically take my exam? How secure must it be?
Ideally, you should take your exam in an environment where you can minimize distractions. You will need good internet connectivity, good lighting, and with little-to-no noise. Typically, you will probably need a clear work surface, your phone should be put away, and have use of only one monitor. You may be required to stay in your seat once the exam begins, so take care of needs such as using the restroom or filling a water bottle. Proctorio may flag your exam if additional people are in the vicinity, so try for as private a place as possible. The Mansfield Library can provide quiet test-taking spaces if needed.
What if I do not have the required tools to take a Proctorio exam?
If you are not able to meet the test-taking requirements, the Mansfield Library offers free checkout of laptops for a week or a month, and microphones and webcams for 3 hour periods. The Missoula Public Library also has laptops available for 3-hour checkout.
If you are not in the Missoula area, your local public library may have computers available for use. If you are still unable to secure the needed technology to take your exam, reach out to your instructor to set up an alternative exam or other accommodations.
Is someone watching me while I take my exam?
No. Proctorio only utilizes AI technology to monitor exams and uses zero-knowledge encryption to protect all recorded data. Only instructors can review data collected during a Proctorio-enabled exam.
For more information see Support for Test-Takers.
What can Proctorio access?
The browser extension has access to view your web activity and your screen, as well as checking for any peripherals, such as extra monitors. If set by the instructor, Proctorio will record audio and video of your test-taking setting.
If your instructor requires it, Proctorio can have you use your computer’s camera to record a 360-degree view of your testing environment. All recordings are processed by AI before a summary is made available to your instructor.
For more information, see Test Taker Privacy.
How long do I need to keep the Proctorio extension?
You can disable or remove the Proctorio extension from Chrome at any time after completing an exam. However, you will be asked to install the Proctorio extension for every exam using the service.
Can I take a practice test?
Yes, your instructor will provide a practice test prior to administering the real exam.
What if Proctorio decides I cheated? Can Proctorio dock my grade?
No. Proctorio simply provides your instructor with a report of your activity during the exam. If Proctorio flags anything in your attempt, it is up to your instructor to review the attempt and determine whether they believe cheating occurred. If there is any uncertainty about your attempt or flagged behaviors, your instructor will contact you for clarification.
If your instructor believes Proctorio has flagged academic misconduct, your instructor would follow the process outlined in the Procedures for Academic Misconduct section of the Student Conduct Code.
Will Proctorio kick me out during an exam if it suspects I am cheating?
Your Proctorio session will flag instances it considers suspicious. It will be up to the instructor to determine if those flags are justified/correct and to take the next steps, if required.
If you go against the Proctorio rules set by your instructor, such as navigating away from the quiz, it is possible to be kicked out of the exam if your instructor has enabled a setting to do so.
What if my access to the exam is interrupted due to technical issues?
If you experience technical difficulties during your exam contact your instructor or TA immediately so that they are aware of the situation. You can also contact Proctorio 24/7 tech support for live help.
Is Proctorio accessible if I use assistive technology or have a disability?
Proctorio is committed to conforming to WCAG 2.0 AA standards of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act. Proctorio is compatible with JAWS, VoiceOver, NVDA, ChromeVox or any other ARIA-label compatible screen reader.
If you are concerned about being able to access this service or if you think you will need any adjustments or accommodations, please contact your instructor right away. You will need to work with your instructor to identify which Proctorio settings work for you or an alternative to using Proctorio.
What technical support is available during a proctored exam?
Proctorio features an onboard live chat available 24/7 to answer technical support needs. UMOnline or IT should not be contacted for immediate Proctorio support. UMOnline can provide technical support for Moodle related questions. The UMOnline Help Desk (243-4999) is available from 8 AM to 5 PM, Monday-Friday.