Lost, Stolen or Worn Cards
Report a Lost or Stolen Card
Please report your missing Griz Card immediately. Report your Griz Card lost online 24 hours a day or call 406-243-6943 during business hours, 8 a.m.-5 p.m. Monday through Friday. Once you report your Griz Card as missing, it is deactivated to prevent unauthorized use of your privileges including door access, ticket pickup, meal plans and UMoney. Per the Griz Card Terms and Conditions, you are responsible for any activity with your Griz Card prior to reporting it lost or stolen.
Steps for Reporting it Online
- To report your card lost or stolen online, sign in to eAccounts using your NetID.
- Select Card Services.
- Select the card to deactivate (your UM ID number) and choose deactivate.
- The card will remain deactivated until you visit the Griz Card Center in the UC to have it reinstated. For your protection, we will not reinstate a Griz Card over the phone or via email.
Temporary cards are available for checkout when a Griz Card is temporarily lost. Cardholders are allowed one free temporary card per semester and the temporary card works for one week. By checking out a temporary card, your Griz Card functions will be transferred to the temporary card, and your real Griz Card will be deactivated until you return the temporary card. Photo ID is required to checkout a temporary card. Lost or damaged temporary cards are subject to a $15 lost card fee.
Replacement Cards are available for old, worn out, damaged, permanently lost or stolen cards. Photo ID is required if we do not have your current Griz Card photo in our system, and there is a $15 replacement card fee. By purchasing a replacement card, your lost or stolen card will be deactivated and all of the Griz Card functions (e.g. accounts and access) will be transferred to the new card. Although all exterior door and some interior door access will automatically transfer, UM Housing apartment/room keys and Campus Lock Shop door access (for the hotel-style dip-door locks) will need to be reprogrammed to your card.
University employees or representatives and off-campus UMoney merchants have the right to judge whether damage to a card is at a point where it is invalid and will no longer be accepted. Please read the Damaged Griz Card Policy for more details.