Position serves as a liaison between Facilities Services and the University of Montana campus community. Duties include, but are not limited to: receiving requests from departments for urgent or necessary repairs, special services, custodial services, assistance in moving, or special events such as graduation or concerts; organizing and dispatching multiple craft or custodial staff as required in emergency conditions via radio and telephone communication; documenting calls and entering charge information in Facilities Services’ proprietary software; dispensing building keys to maintenance staff and contractors; checking out vehicle rental keys for Transportation Services; processing Facilities Services payroll when the payroll clerk is absent; providing general administrative support as needed; answering the phone, typing memos, preparing simple spreadsheets, filing, payroll form preparation and other basic administrative duties

Position will demonstrate: knowledge of The University of Montana campus; knowledge of the policies related to vehicle rental, building maintenance, and key handling; demonstrated knowledge and ability to learn proprietary work order software; knowledge of state and university vehicle rental rules and policies related to building key disbursement; ability to assess the needs of the customers and provide information and/or direction in a timely, clear, and friendly manner; understanding of duties performed by various trades, allowing for correct crafts to be dispatched to perform work; ability to determine what is or is not an emergency and respond appropriately; ability to interpret and comprehend radio traffic and telephone conversations; ability to efficiently operate dispatch equipment, radios, and switchboard console and learn related software; understanding of Work Order software and how charges are fed to the university’s computer database, Banner; ability to research charges and prepare necessary documents to correct accounting errors; knowledge of Key & Rental Vehicle check-out procedures and related policies; knowledge of The University of Montana practices and procedures; knowledge of standard office practices and procedures; business English, spelling, composition, and grammar; demonstrated customer service skills; ability to make sound decisions and remain calm and professional at all times; effective interpersonal, public relations, and communication skills, including ability to work with a diverse population; ability to take accurate messages; ability to maintain confidentiality; effective time management and organizational skills with the ability to complete tasks while paying attention to detail; skill in the operation of personal computers and related word processing, and database software with the ability to learn other software; ability to use standard office equipment: copiers, fax machine, typewriters and multi-line phone system

High school graduation and two (2) years related work experience, or an equivalent combination of education and experience

Effective communication skills with the ability to create and maintain effective working relationships

Demonstrated ability to efficiently operate dispatch equipment, radios, and switchboard console and learn related software

Ability to interpret and comprehend radio traffic and telephone conversations and relay the information to appropriate personnel

Ability to relay location information and provide accurate directions to concerned parties

Demonstrated organizational skills and ability to manage multiple priorities in a busy environment and handle multiple tasks

Ability to operate personal computers, related word processing, spreadsheet and database software

Proven customer service skills and ability to provide information and/or direction in a timely, clear, and friendly manner

Demonstrated knowledge of standard office practices and procedures; business English, spelling, composition, and grammar

Ability to use standard office equipment: copiers, fax machine, typewriters and multi-line phone system

Ability to maintain accurate records and files; maintain strict confidentiality