Position performs administrative support functions within the individual residence halls and coordinates all business activities with the Residence Life Office. Duties include, but are not limited to: providing reception, information, resource and administrative assistance for students, guests, staff, faculty and visitors; interacting with staff, students, guests, faculty, and visitors working, residing, or living within the Residence Life facilities; performing cash receiving and balancing functions

Position will demonstrate: knowledge of The University of Montana practices and procedures; knowledge of standard office practices and procedures; business English, spelling, composition, and grammar; ability to coordinate work schedules with staff, students, faculty, guests and visitors; demonstrated customer service skills; ability to make sound decisions and remain calm and professional at all times; effective interpersonal, public relations, and communication skills, including ability to work with a diverse population; ability to take accurate messages; ability to maintain confidentiality; effective time management and organizational skills with the ability to complete tasks while paying attention to detail; skill in the operation of personal computers and related word processing, and database software with the ability to learn other software; ability to use standard office equipment: copiers, fax machine, typewriters and multi-line phone system; demonstrated skill in cash handling and balancing accounts

High School graduation and one (1) year of related experience, or an equivalent combination of education and experience

Effective interpersonal, public relations, and communication skills, including ability to work with a diverse population

Demonstrated organizational skills and ability to manage multiple priorities in a busy environment

Ability to operate personal computers, related word processing, spreadsheet and database software A typing exercise will be given at time of interview

Demonstrated knowledge of standard office practices and procedures; business English, spelling, composition, and grammar

Knowledge of cash handling and accounts management procedures

Proven customer service skills

Ability to maintain accurate records and files; maintain strict confidentiality

Please answer on separate sheet of paper and submit with application materials. Please provide as much detail as possible.

1. Describe in detail you past work experience using computers. Be sure to include types of software you have used, the work related to that software, and the length of employment related to that work.

2. Describe multi-tasking and how you have had to apply that in the work place?

3. Describe past jobs where customer service has been an important factor and how your job had interaction with the actual customer.

4. Describe a job where you have had to prorate fees, make entries to accounts, balance accounting entries, calculate and process refunds and handle cash transactions.

5. Describe a job function you have had where decision making and application of company policies was required.

6. Have you worked in a situation where teamwork with your fellow staff members played a critical part in the success of the job performance? Describe your methods of communication and cooperation in this type of work environment and how you feel you were able to make it successful.