Step One: Select School

Type in "University of Montana" as your school. This includes if you attended Missoula College, Missoula Vo-Tech, or the College of Technology.

Tip #1: Do not type "THE" in front of University of Montana. If you do, no results will appear.

Tip #2: Be sure to select University of Montana, not University of Montana Western. 

Step Two: Enter Personal Information

Once you have selected University of Montana as your school, fill in all of the required fields on the personal information page (any field not listed as optional).

Tip #1: Use either your student ID or Social Security number. You do not need both. Whichever one you choose to enter, you will need to type it in twice. If you leave the confirm field blank, the continue button will not light up.

Tip #2: If you receive a message that says your personal information was unable to be found, select "No" to continue.

The question that asks if you attended University of Montana prior to September 1993 determines whether you transcript is available electronically. If any of your attendance took place before September 1993, then your transcript can only be delivered by mail.

If you receive a transcript hold message, you must resolve the hold before ordering your transcript. Most commonly, these holds are due to unpaid balances with the University that must be resolved prior to ordering. Select "Cancel Order" and contact the Student Accounts Office at (406) 243-2223.

Step Three: Enter Recipient Information

Select which type of recipient you are sending your transcript to.

If you need to send your transcript to a custom address, select Employer/Other as the recipient type, and the form will allow you to specify the mailing and/or email address. 

Step Four: Transcript Delivery Details

Choose your transcript delivery method. If sending via mail, you will have the option to pay for expedited shipping and/or tracking. View estimated delivery times for each delivery method.

On this page, you will have the option to upload any additional documentation to be sent along with your transcript. It cannot be added after you place your order.

Step Five: Delivery Address

On this page, you may add a recipient if you would like to send your transcript to multiple recipients.

If you selected Employer/Other as your recipient, you can enter their information on this page. Your transcript will be sent to exactly the address you enter, so be sure to double check for typos.

If the address is returned as not found in the USPS database, the system will display a possible reason. You can edit the address, or in some cases, move forward with the invalid address. If you opt to move forward with an invalid address, please confirm it is accurate with the recipient before continuing. If the address is not accurate, you will need to pay for a new transcript order.

Step Six: Checkout

Transcripts cost $11.00 per copy.

You will not be able to return to the form to add, edit, or delete recipient(s) information after this point, so ensure that all of your order details are accurate.

Step Seven: Confirmation Email

Updates on the progress of your transcript request or any hold information will be sent to you at the email address you provided in the Personal Information section.

Look for a confirmation email. Do not delete this email until you know the recipient received your transcript. You will need this email if you contact the Registrar's Office about your transcript order.

Transcript orders are processed at 10:00 am, 1:30 pm, and 4:00 pm EST every day.

Track Your Transcript Order

Enter the order number from your confirmation email into the Order Tracking portal.

The current status of your order, with date and timestamp, will display on the main order summary screen for each recipient.

Order Statuses

Print Pending: Your order has been processed and is waiting to be printed and mailed. You will receive an email confirmation when your transcript is mailed.

Consent Form Received: Once the Clearinghouse receives your consent form, you will receive an email notifying you that your order has been sent to your institution.

Holds: If your school has placed a hold(s) on your transcript order, you will receive an email informing you that your order cannot be processed until the hold(s) is removed. The email will contain instructions provided by your school on how to release the hold(s). The order will be held for up to 30 calendar days of the date the hold was placed on your order. You should check with your school for their specific cancellation policy as its cancellation period may be shorter. If your order is canceled, you will not be charged.

Transcript Sent: Your transcript has been mailed to your recipient. You will receive an email from the Clearinghouse confirming that the transcript has been sent to the recipient(s), as indicated in the order. If you requested delivery via a carrier service, you will receive an email containing the tracking number so you can track delivery of your order on the carrier’s Web site.

Ready for Pickup: Your transcript is ready to be picked up at your institution. Please check your confirmation emails for the location, dates and times you can pick your transcript up.

Electronic Transcript Sent: Your electronic transcript has been sent electronically to your recipient. Your recipient will receive an email notification with instructions on how to retrieve your transcript.

Electronic Transcript Reminders & Expiration Notice: If your recipient has not retrieved your electronic transcript you will be notified via email, so you can contact the recipient and ask them to retrieve it before it expires. Until the transcript is retrieved or expires, you will receive an email reminder on the 4th, 11th, 18th, and 27th day after the secure link is sent to the recipient.

Estimated delivery times

Electronic transcript orders are processed at 10:00 a.m., 1:30 p.m., and 4:00 p.m. EST every day.

Mail (United States - Home or Business)

• Standard Delivery: 5-10 business days
• Contact Customer Service: After 15 calendar days
• Delivery Information: Not guaranteed. Transcripts are delivered via regular First-Class US mail and are not tracked to the delivery of the address.

Mail (United States - College, University, or Organization)

• Standard Delivery: 5-15 business days
• Contact Customer Service: After 20 calendar days
• Delivery Information: Not guaranteed. Many schools and organizations ask that requestors allow additional time after receipt of the transcript for it to be delivered, processed, and acknowledged as received by the correct department. Delivery is not tracked to the final address.

Mail (International)

• Standard Delivery: 4-6 weeks
• Contact Customer Service: After 45 calendar days
• Delivery Information: Not Guaranteed and No Tracking Available. Delivered via regular First-Class mail.

Certified Mail (United States)

• Standard Delivery: 5-10 business days
• Contact Customer Service: After 15 calendar days
• Delivery Information: Sent via First Class US Mail (regular mail) with a tracking number. The recipient is required to sign for the package when it is delivered. The transcript will NOT be delivered if there is no one to sign for the package. The recipient can go to the local post office or wait until the mail carrier attempts delivery again.

Express Mail (United States)

• Standard Delivery: 1-3 business days
• Contact Customer Service: After 3 business days
• Delivery Information: If delivering to Alaska or Hawaii, delivery may take 2 to 3 extra days. Tracking is available via the Transcript Order Status site.

Express Mail (Canada or Mexico)

• Standard Delivery: 1-3 business days
• Contact Customer Service: After 5 business days
• Delivery Information: Tracking is available via the Transcript Order Status site.

Express Mail (International)

• Standard Delivery: 2-5 business days
• Contact Customer Service: After 5 business days
• Delivery Information: Depending on the country, delivery times may take a couple of days longer for delivery. Tracking is available via the Transcript Order Status site.

Army or Fleet Post Office (APO or FPO Address)

• Standard Delivery: Up to 15 calendar days 
• Contact Customer Service: After 20 calendar days
• Delivery Information: Once a transcript is delivered to an APO (Army Post Office) or FPO (Fleet Post Office), delivery to the intended recipient may take up to 15 additional days.

Electronic transcript not received

Enter the order number from your confirmation email into the Order Tracking portal.

Until your recipient opens your electronic transcript, you will receive an email notification on the 4th, 11th, 18th, and 27th day after the secure link is sent to the recipient. Electronic transcripts expire after 30 days.

On the Order Details page, you will see a "Resend Transcript Link" button at the top. Click that to resend the secure link to the recipient email address listed above the button. This button can be used up to 3 times during the 30 days before your transcript expires.

See additional instructions from the Clearinghouse on what to do when your recipient says they have not received your electronic transcript.

Mailed transcript not received

Check the transcript order status to confirm that the status shows as sent.

Check the estimated delivery times for the delivery method that you chose. If your order was sent regular First Class US Mail, please allow up to 7-10 business days for delivery by the US Postal Service.

If your order status is “Transcript Sent” AND you have allowed enough time for the delivery option you selected, call (406) 243-5600 and email transcripts@umontana.edu for assistance.