Frequently Asked Questions

General Questions

Contact the Griz Card Center at: grizcard@umontana.edu or at 406-243-6943.  You can also contact the UM IT Help Desk at 406-243-4357 or visit their office in the Social Sciences building, room 120.

Please click here to be guided to how to change or recover your NetID password.  You will be directed to the University's Solution Center.

Please click here to be guided to UM's Solution Center for how to set up Multi-Factor Authentication.  You will need to click on the small "Opt-In" box towards the top of the screen to start this process.

If you have a physical Griz Card, we recommend you retain it in a secure location as a back-up should you lose a device.

No, your physical Griz Card will be deactivated after you have added your Mobile Griz Card to your device. Remember, the Mobile ID is a privilege and benefit of being part of the University of Montana community. Anyone found to be misusing their physical card or Mobile ID will be subject to the applicable Student Code of Conduct or HR policies regarding fraud and/or misconduct.

During regular business hours, contact the Griz Card Center Student ID Card Office at 406-243-6943 to notify us to deactivate the Griz Card Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active.

If applicable, identify the fraudulent activity: For purchases using UMoney or Campus Dining Meal plans, contact the Griz Card Center Office (Email: grizcard@umontana.edu) and report the suspected fraud. If door access was involved, e-mail: grizcard@umontana.edu.

In the Transact eAccounts app:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to deactivate and toggle it off.
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

In the Transact eAccounts web version:

  • Select Card Services
  • Select Deactivate Card
  • Select the credential to deactivate and click on “Deactivate Card”
  • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active.

Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on.
  • You will receive a confirmation email. Only the selected card will be reactivated.

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate
  • You will receive a confirmation email. Only the selected card will be reactivated.

Accessing your Account

When using Express Mode (iPhone 6s or later), your Griz Card will not be displayed with other cards in Apple Wallet for security reasons.

Apple Devices

If you have any of the iPhone XS, XS Max or XR models, yes. Express Mode with power reserve is available for up to five hours when your phone needs to be charged.  (For more details, see https://support.apple.com/en-us/HT208965.) Other iPhone models (iPhone 8 and earlier) do not offer this feature.

Samsung

For eligible Samsung Galaxy phones, yes. Users can make up to 15 transactions within 24 hours after their phone powers off due to low battery.

Managing your Account

No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.

Yes, you can remove your credential from Apple Wallet, Google Wallet, or Samsung Wallet and re-add it when you return.  To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your Griz Card.

Apple Devices

To remove your Mobile Griz Card, navigate to your Wallet app, tap (…) in the lower right corner of your card and select Remove Card.

To remove your Apple Watch credential, navigate to the Watch app on your Phone, scroll to the bottom and select Wallet & Apple Pay. Tap on your Mobile Griz Card, scroll to the bottom and select Remove Card.

Android Devices

To remove your Mobile Griz Card, navigate to your Wallet app, tap (…) in the upper right corner of your card, scroll towards the bottom and select Remove Card.

Yes, you can delete your Mobile card through the eAccounts mobile app.  We recommend that you remove the card option directly from Apple Wallet, Google Wallet, or Samsung Wallet.  Below are ways to remove your Griz Card from your wallet and through the eAccounts App:

From iPhone:

  1. Navigate to the Wallet app.
  2. Tap (…) in the lower right corner of your card.
  3. Scroll to the bottom and select Remove Card.
  4. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Apple Watch:

  1. Navigate to the Watch app on your iPhone.
  2. Scroll down and select Wallet & Apply Pay.
  3. Tap on Transact Mobile Credential.
  4. Scroll to the bottom and select Remove Card.
  5. Eligible cardholders who have not exceeded their device limit can add their Mobile ID back at any time.

From Google Wallet:

  1. Open Google Wallet.
  2. Select your Campus ID from the available cards.
  3. Touch the three dots in the upper right corner of the screen.
  4. Select Remove ID.
  5. Confirm Remove ID

From Transact eAccounts:

  1. Open the Transact eAccounts Mobile App on your phone.
  2. Tap Continue to Sign In and login with your school credentials.
  3. Approve the multi-factor authentication request.
  4. Click on your photo in the upper left corner.
  5. Under Campus ID, click the icon in the upper right corner of your School ID Card display.
  6. Tap Add or Remove Campus ID from Wallet at the bottom of the back of your School ID Card display.
  7. Select device(s) to remove from your card.
  8. Tap Remove in the pop-up box.
  9. Tap on the Remove Card notification at the top of the screen or go to Google Wallet and tap Remove Card displayed under the School ID Card.
  10. Tap Remove in the pop-up box and the card will be removed from your Google Wallet.

Name information on the Griz Card comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the Griz Card on your phone within 48 hours.

If your account balances are $0, they will not display until funds are added.

If you have available funds that are not displaying, please contact the Griz Card Center Office at 406-243-6943 or email grizcard@umontana.edu, and we will gladly assist you.

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.

Return to the location of the sale and request the store issue a credit card refund, then process the transaction against your Griz Card.

As with your physical Griz Card, your Mobile ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at the University of Montana, your credential will stay active and update accordingly.

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