FREQUENTLY ASKED QUESTIONS

FAQ

In order to access your dining plan, you will need to obtain a temporary Griz Card from the Griz Card Center on the first floor of the University Center. To prevent unauthorized use, please report your missing Griz Card immediately. Report your lost Griz Card online 24 hours a day at Lost Griz Card, or call 406-243-6943 during business hours. Once you report your Griz Card as missing, it is deactivated to prevent unauthorized use of your privileges including door access, dining plans and Flex Dollars, Bear Bucks, ticket pickup and UMoney accounts. You are responsible for any activity associated with your Griz Card prior to reporting it lost or stolen.

Yes. Anyone with an active Griz Card (faculty, staff, students, affiliates, retirees and alumni) can purchase our residential dining plans or activate a Bear Bucks account. Please stop by the UM Campus Dining Main Office in Lommasson 114, call our dining plan specialist at 406-243-6325, or email us our Dining Plan Specialist for more information.

It is a University of Montana policy that all students living on campus must purchase a residential dining plan.  The City Fire Marshal does not allow cooking within the residence halls, and on-campus housing is not designed to safely accommodate cooking or food preparation of any kind.

Your Griz Card is the only way to access your dining plan and Flex Dollars and must be presented when purchasing food.

UM Campus Dining accommodates most medical dietary restrictions. The services of our registered dietitian are provided as part of your dining plan. Our dietitian will assist you in identifying which foods within Campus Dining operations will meet your specific dietary needs. All students living in a residence hall must, per University policy, purchase a dining plan.

The All-Campus Dining Plan provides $99.75 in weekly dining funds. If you were to spend $99.75 per week exclusively in the Food Zoo, this would allow 21 entrances. The Food Zoo Exclusive Plan provides unlimited entries into the Food Zoo and includes $200.00 in Flex Dollars for the semester.  The Food Zoo 15 Plan provides 15 swipes per week into the Food Zoo and includes $50.00 in Flex Dollars for the semester.  Flex Dollars are part of the dining plan and can be spent in any of our Campus Dining locations.

When you make a purchase with your dining plan, the remaining balance is displayed at the cash register or the UM Campus Dining Main Office (Lommasson 114).

Residential Dining Plans include five guest meal entries to the Food Zoo per semester. Additional guest entries will be deducted from your dining plan or your Flex Dollars at discounted Bear Bucks price, provided you accompany them into the dining room. When hosting a guest at a retail operation, standard retail pricing applies.

You cannot allow anyone else to use your Griz Card. Our cashiers will confiscate any card being used by someone other than the pictured cardholder.

If you move off-campus, you may cancel your dining plan and receive a prorated refund, on or before the 42nd day of the semester. Your dining plan will remain in effect until you present a signed UM Housing Check-Out Authorization Form to the UM Campus Dining Main Office in Lommasson 114, at which point your dining plan will become inactive on the following Sunday of the cancellation week.  Once official notification is received, the refund will be processed and credited to your student account. One Dining plan change is allowed on or before the 42nd day of the semester. If the plan change generates a refund, the refund will credited to your student account.  If the plan change generates an additional charge, your student account will be debited the additional amount.

Refund dates and refund amounts
Refund Date % of Room & Board Refunded
On or before the 7th day 100% 
On or before the 14th day 85%
On or before the 21st day 80%
On or before the 28th day 70%
On or before the 35th day 50%
On or before the 42nd day 25%
On or after the 43rd day 0%

Dining plan changes can be made any time on or before the 42nd day of the semester.  To change your dining plan, contact the Dining Plan Specialist by calling 406-243-6325 or by email with your full name, student ID number (it starts with 790), phone number and dining plan selection. You may also stop by the UM Campus Dining Main Office in the Lommasson Center Room 114 from 8 a.m. to 5 p.m. Monday-Friday.

If your weekly dining plan fund balance is lower than $4.75, you can supplement that balance with, Bear Bucks, UMoney, Visa/Mastercard (credit or debit) at the $4.75 dining plan entrance price. You must deplete your weekly dining plan fund balance before any alternate funding will be accepted. Once you have depleted your weekly dining plan fund balance, your next visit will be charged at the discounted Bear Bucks price.

A dining plan is a prepaid purchase of meals for the semester. The difference between the full cost of the dining plan and the sum of the weekly dining plan fund represents all non-food costs and overhead such as labor, supplies, rent, utilities and other expenses necessary to operate UM's Campus Dining facilities. All expenses associated with providing meal service to our guests in the Food Zoo are incurred whether a student uses the service or not. Campus Dining is entirely self-funded and as such, receives no state funding.

All net revenues, including unused weekly dining plan funds, go into our capital project fund. Campus Dining is entirely self-funded, and our capital funds go toward the purchase of small and large equipment, facility maintenance and improvements, and development of new dining concepts and services.

Flex Dollars are part of the dining plan for that semester and do not carry over from fall semester to spring semester, or from one academic year to the next.

Once you have depleted your Flex Dollars, you may activate your Bear Bucks account for discounted entrance into the Food Zoo. Bear Bucks are also accepted at any of our other Campus Dining retail venues. Cash, debit and credit cards are also accepted forms of payment in all locations.