Proxy Access for Payments


Nelnet, our payment processing vendor, provides a simple,easy way for a student to identify a person as a proxy to for online payment options. 

If the proxy has questions about the information they are viewing, the proxy should speak directly to the student.

Nelnet offers expert assistance:

Nelnet Campus Commerce

For general assistance or to change your phone number, please call us at 888-470-6014

Customer service representatives are available:
Monday - Thursday, 7:30 am to 7:00 pm (CST).
Friday, 7:30 am to 5:00 pm.

Live chat with a customer service representative is available:
Monday - Friday, 8:00 am to 5:00 pm (CST).

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