Faculty troubleshooting: Solutions and ODE portal issues
Outdated letters
If a student brings an outdated accommodation letter instead of using the ODE portal, direct them to submit a semester request through the portal. Students can find the Step‑by‑step instructions on the ODE website.
ODE portal log in
Use your employee NetID (example: ab123456e) to sign in. If you can’t log in, double‑check that you’re using your employee credentials.
For more information about NetIDs, visit the My UM Employee webpage.
If the issue continues, submit a help request to ODE through the UM Solutions Center.
Missing letters
If a student appears in your Enrolled Students tab but no letter is available, submit a help request to ODE through the UM Solutions Center. This may happen if you were added in Banner after letters were sent. In the meantime, please honor the accommodations shown in the ODE portal.