Digital Tools and Strategies

UM has solutions to assist you with technical problems and troubleshooting

Please contact the IT Help Desk at 406-243-HELP for help with UM box and Zoom.

In addition to direct or in-person, communication and course materials can be disseminated by using:

Email and Cyberbear for direct communication. You can log into these with your NetID or non-NetID (for non-credit students).
UMBox for course material distribution. Instructors may share important course materials with you.
Zoom for class participation and live communication with professors, if applicable. Professors may choose to host live lectures and classes online and will include a link to join classes offered this way.
Moodle LMS (soon to be Canvas LMS) for course announcements, assignments, course materials and more. Moodle is an accessible platform. Log into Moodle from your Cyberbear dashboard or (moodle.umt.edu) to stay on top of notifications and information from professors.
Ally for Moodle is a feature that creates easy-to-use file formats for students. Ally works within an online course so it's available right where needed. Alternative files include readable text for screen readers, pictures with captions and easy-to-navigate content. Ally creates multiple alternatives from the original documents in courses. You can download these alternative formats anywhere that files are used.
University of Montana app to stay connected with fellow Grizzlies! It is available for download on the iPhone App Store, or Google Play Store.

Professors may share important course materials in UMBox and share the file with you.
Review the UM Box Support page for more information.
Review the box support knowledge base for frequently asked questions and troubleshooting.

To limit potential technical difficulties use Chrome or Firefox Web pages.
Review the Basic Minimum Systems Requirements for Moodle.
Please consider checking your Internet speed.
Adobe Acrobat Reader to open and save PDF files and a word processing program that can open and edit Word documents. The University of Montana provides Microsoft Office 365 ProPlus for free to UM Students.
Review UMOnline's Moodle 101 for Students.

Review Zoom's System Requirements for PC, Mac and Linux systems.
If you experience difficulties it's okay, rejoin as able. If problems persist, consider checking your Internet speed.
Control background noise. Stay muted unless preparing to speak. Use headphones and refrain from typing unless muted.
Consider using Zoom's built-in Chat feature and keeping the video feed off, which will free Internet bandwidth and allow listening without worrying about appearances.
See our video below about getting started with Zoom by UMOnline.