Student Resolution Officer
If you have an academic grievance that you are unable to resolve with your Professor and Department, you may contact the ASUM Student Resolution Officer for assistance at (406) 243-6213 or firstname.lastname@example.org.
ASUM Legal Services manages the Student Resolution Officer under section 21.500 of the faculty Collective Bargaining Agreement (CBA). The Student Resolution Officer's duties include advising students on the complaint process, and advocating on behalf of the student(s) under the complaint procedure. For more information about the Student Resolution Officer and the complaint process see section 21.500 of the CBA please call or email ASUM Legal Services. If you would like to schedule an appointment to talk about a possible complaint please fill out the ASUM Legal General Intake Form.
The student grievance procedure requires that such grievances be brought to the Student Resolution Officer within 30 days of the act or omission that caused the grievance or after the date that the student knew or should have known of such an act or omission (see CBA Section 21.500).
It is very helpful to chronologically organize all documentation of interactions between you and the faculty, staff, and administrators you contact. In addition, we recommend you write a chronological summary of your experiences in trying to resolve your academic issue.