Navigate Support
EAB Help Center
Frequently Asked Questions
I can't log in to Navigate!
Can you get to the UM sign-on page? If yes and your credentials are rejected, there may be an issue with your NetID or NetID password. Remember that your NetID is different than your University of Montana ID number.
If you successfully enter your credentials on the sign-on page, but Navigate says “Uh-oh…” or “Something went wrong,” EAB must not have your username in their system. Fill out this form, and please include your full name, username, and email address.
The Steps I'm seeing don't look right to me...
Go to the Me tab, under your name there’s a link to “Update year and term.”
What do I do if my app is frozen or acting weird?
Try a force close and relaunch the app. For iOS with a home button, double click the Home button, then swipe the app preview up all the way to “force close.” For iOS without a home button, swipe up from the bottom of the screen and pause slightly in the middle of the screen. Then, swipe up on the app preview all the way to "force close."
On Android, open the app manager view and slide the app preview away to “force close.”
What does it mean if a Step is an “autocomplete task”?
Some important steps in Navigate can be automatically marked as complete based on an official record stored in Banner. You can mark these steps complete, but they will remain on the Navigate homepage until there is an official record of this step being complete in Banner.
I just resolved a Hold. Why is it still showing up?
Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved. If the issue persists, please fill out this form.
How do I change my notification settings?
In the More tab, there’s a link called Notification Settings where you can personalize your notification preferences.
Something is wrong with “My Class Schedule.”
Course schedules are updated every 24 hours in Navigate, so check back tomorrow if you added or dropped a course that’s not appearing correctly. Please fill out this form for other problems.
My major isn't appearing...
Be sure your major has been declared on your official record. Majors are updated every 24 hours in Navigate, so allow a day if your major was just declared. Please fill out this form for other problems.
Only one of my majors is appearing, not my second major or minor...
Navigate only displays one major, so if you're double-majoring or have a minor, your second major and/or minor will not appear in Navigate. Don't panic!
How much do I have to pay for it?
It costs nothing for you to download Navigate or use the desktop version! However, that doesn't mean that your friends at other schools can download it too—we partnered with Navigate to customize it for your University of Montana experience.
Training
To request training, please fill out this training form.
Report an Issue
Click here to report an issue or ask a question that was not covered in the FAQ.